Alan Houser
Mableton,GA
Work Preference
Summary
Dynamic Help Desk Systems Analyst with two years of experience dedicated to enhancing customer satisfaction through expert technical support. Proven track record in delivering network support, troubleshooting, and maintenance for over 400 workstations, ensuring seamless operations and minimal downtime. Recognized for strong interpersonal skills, effectively assisting users with technical issues and providing comprehensive training to enhance user proficiency. Committed to continuous improvement and leveraging technology to drive efficiency in support services.
Overview
26
26
years of professional experience
Work History
Carpet Cleaner
Atlanta Cleaning Experts
04.2024 - 04.2025
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Performed specialty treatments on stains.
- Moved furniture weighing up to [100] pounds to prepare homes for cleaning.
Business Owner
StarLightSunKing
01.2006 - 12.2023
- Owned & Operated a small distribution business.
- Managed and procured accounts for distribution of various goods.
- Maintain optimal stock levels for clients.
- Acquired new products to extend the distribution network.
- Addressed inquiries, resolve issues & provide support for clients.
- Coordinated logistics & delivery for wholesale clients orders.
Computer Systems Analyst
Arc Ventures
01.1999 - 03.2001
- Analyze the system and Troubleshoot issues involving the clients verification on the REV system linked to over four hundred hospitals in Chicago and the surrounding areas to solve the verification issues.
- Assist end-users with technical product issues.
- Handle service requests via Email, or phone.
- Offer laptop/ desktop software support.
- File and follow up on service tickets to ensure timely resolutions
- Document all user software/ hardware issues and system improvements
- Troubleshot incidents reported by end-users to system changes and identify permanent solutions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Associates - Applied Science
Harold Washington College
Chicago, ILCertification - IT Customer Support Basics
Cisco Networking Academy Online
Certificate - Operating Systems Support
Cisco Networking Academy Online
Skills
- Virtualization technologies
- Operating systems
- Effective communication
- Desktop support
- Customer support
- Software installation
- Application installations
- Logging support tickets
- Application support
- Ticketing systems
- Remote support
- Recording support tickets
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Carpet Cleaner
Atlanta Cleaning Experts
04.2024 - 04.2025
Business Owner
StarLightSunKing
01.2006 - 12.2023
Computer Systems Analyst
Arc Ventures
01.1999 - 03.2001
Associates - Applied Science
Harold Washington College
Certification - IT Customer Support Basics
Cisco Networking Academy Online
Certificate - Operating Systems Support
Cisco Networking Academy Online