Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Alan Lai

Tustin,CA

Summary

11+years of luxury timepiece and jewelry retail. Highly motivated Sales Associate with extensive customer service and sales experience. Track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.

Overview

11
11
years of professional experience

Work History

Client Advisor / Watch Ambassador

Bulgari
Costa Mesa, CA
09.2021 - Current
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • To work as team with management and co-worker to achieve personal and store goal.
  • To strive to be customer service oriented to ensure a positive shopping experience.

Senior Sales Professional

Tourneau
Costa Mesa, CA
05.2019 - 08.2021
  • Provided exceptional customer service experience by greeting, listening and assisting client, demonstrating excellent knowledge of products.
  • Developed sales plans to increase market share and revenue.
  • Achieved and exceeded sales goals for every months.

Watch & Jewelry Consultant / L.U.C Ambassador

Chopard
Costa Mesa, CA
03.2015 - 05.2019
  • Greet and assist in finding their perfect timepiece and jewelry.
  • Follow up with client order, deliveries, sizing and repair.
  • Invite client to event and show new product.
  • L.U.C team are top 10 and sold first minute repeater in U.S

Sales Professional

Tourneau
Costa Mesa, CA
06.2013 - 03.2015
  • Provide excellent customer service and find right product.
  • Meet/exceed personal weekly, monthly, and annual sales goals.
  • Achieve and exceeded sales goal s for 20 continuous months.
  • Only salesperson achieve 200% annual goal and get special bonus(2014)

Education

Computer And Information Sciences

Pasadena City College
Pasadena, CA
2000

Skills

  • New product introduction
  • Exceptional customer service
  • Flexible schedule
  • Customer problem solving
  • Able to work under pressure
  • Work individually or team
  • Powerful negotiator
  • Bilingual (English/Chinese)

Timeline

Client Advisor / Watch Ambassador

Bulgari
09.2021 - Current

Senior Sales Professional

Tourneau
05.2019 - 08.2021

Watch & Jewelry Consultant / L.U.C Ambassador

Chopard
03.2015 - 05.2019

Sales Professional

Tourneau
06.2013 - 03.2015

Computer And Information Sciences

Pasadena City College

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Alan Lai