Alex Kervandjian
Philadelphia,PA
Summary
A detail-oriented luxury retail expert bringing 5+ years of brand management, product analysis, and innovative marketing strategy implementation in regard to industry trends. Additionally bringing 3+ years of experience with product design, fashion industry knowledge, accessory development, & concept design.
Overview
6
6
years of professional experience
Work History
Client Advisor/Watch Ambassador
LVMH-Bulgari
01.2023 - Current
- Perform outreach and present luxury products to prospects and existing 500+ client base
- Staff at New York flagship boutique for special events with high-jewelry clientele
- Provide high-end jewelry, luxury leather goods, and watch recommendations to customers with detailed knowledge and storytelling
- Coordinate with other boutiques with haste to arrange logistics of procuring high jewelry pieces for VIP clients
- Execute daily log detailing, oversee tracking, utilize data, and perform daily touch points to client book
Luxury Specialist
The RealReal
03.2022 - 10.2022
- Facilitated logistics of each consignment by creating appointments at TRR locations, virtual appointments, and scheduling UPS pickups
- Drove for further acquisition of consigned goods from consignor base through calls and virtual consultations
- Kept personal information logs of client information to deliver optimum customer experience
- Set pricing expectations through deep knowledge of luxury brands/products
Store Manager
Lapstone And Hammer
01.2020 - 01.2022
- Maintained a large luxury client base in Philadelphia metro area and beyond with consistent outreach for optimal client engagement
- Reviewed historical data from POS systems to target business opportunities, partnerships/collaborations, and to forecast product needs to buying team
- Consistently surpassed monthly benchmark sales goals for Lapstone and Hammer under personal management
- Bolstered sales volume by implementing incentive programs and facilitating employee training sessions
Sales Associate/Stylist
Lapstone And Hammer
01.2018 - 01.2020
- Suggested products and maintained client books with customers to effectively build rapport and lasting relationships
- Tracked stock using company inventory management software for order fulfillment
- Implemented up-selling strategies such as private styling appointments and pre-selling prior to collections coming in
- Maintained records related to sales, returns, and inventory availability to be audited on weekly basis
Education
Certification - Designer Development Program
The Made Institute
Philadelphia, PA05.2021
Bachelor of Science - Business Administration And Management
The Pennsylvania State University
State College, PA08.2017
Timeline
Client Advisor/Watch Ambassador
LVMH-Bulgari
01.2023 - Current
Luxury Specialist
The RealReal
03.2022 - 10.2022
Store Manager
Lapstone And Hammer
01.2020 - 01.2022
Sales Associate/Stylist
Lapstone And Hammer
01.2018 - 01.2020
Certification - Designer Development Program
The Made Institute
Bachelor of Science - Business Administration And Management
The Pennsylvania State University
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