Scott Keator
Encino,CA
Summary
Accomplished sales and operations leader with extensive experience in luxury retail, high-volume environments, and hospitality. Passionate about watches and horology, with strong expertise in client experience management, technical service, inventory control, and team development. Proven track record of driving sales growth, optimizing workflows, upholding premium brand standards, and delivering exceptional customer experiences. Exceptional communicator and relationship builder skilled in coaching teams, fostering collaboration, and creating lasting client connections
Overview
8
8
years of professional experience
Work History
Service Advisor & Watch Ambassador
Cartier
Beverly Hills, California
12.2023 - 02.2026
- Delivered elevated after-sales service by providing technical expertise, executing service solutions, to exceed client expectations. Performed hands-on product services while managing service follow-up and communication. Partnered cross-functionally as Boutique Watch Ambassador, collaborating on high-value watch sales through heritage-driven storytelling, technical education, and relationship-building within the local watch community to strengthen client loyalty and drive revenue.
Operations Coordinator
Cartier
Beverly Hills, California
06.2023 - 12.2023
- Drove boutique operational excellence by overseeing inventory control, logistics, financial compliance, and transactional reporting in a high-volume, luxury retail environment. Ensure adherence to Maison policies, manage product movement and quality control for high-value merchandise, support audits and annual inventory, and partner cross-functionally to optimize workflows, enhance efficiency, and deliver a seamless client experience while consistently exceeding KPIs.
Client Experience Coordinator
Cartier
Topanga, California
10.2021 - 06.2022
- Facilitated the boutique client experience by coordinating appointment flow, delivering elevated hospitality, and assisting with personalized service touchpoints. Partnered with sales and operations teams to support merchandising, inventory management, and service execution, while upholding Maison standards and contributing to KPI performance.
Sales Manager
Journeys Shoes
Northridge, California
10.2020 - 01.2021
- Supported store management in daily operations, drove sales performance, and fostered a high-energy environment centered on self-expression and customer engagement. Trained and developed sales associates through coaching and performance feedback, resolved customer concerns, and ensured operational tasks were executed efficiently to achieve sales goals and maintain customer satisfaction.
Sales Associate
Journeys Shoes
Modesto, California
06.2019 - 10.2020
- Provided engaging customer experiences while achieving sales goals and supporting daily store operations. Maintained merchandise presentation and stockroom organization, executed POS transactions accurately, followed loss prevention procedures, completed training, and contributed to a positive team environment.
Restaurant Waiter
Firenze's
Oakdale, California
10.2017 - 05.2019
- Showcased exceptional table service in a fast-paced dining environment, taking accurate orders, serving food and beverages promptly, and ensuring a positive guest experience. Assisted with training new staff, maintained cleanliness and organization of dining areas, and supported smooth restaurant operations while upholding quality and hospitality standards.
Education
Associate of Arts - Communications
Pasadena City College
Pasadena, CA05-2022
Associate of Arts - Communications
California State University, Northridge
Northridge, CASkills
- Technical service and support
- Inventory management
- Product knowledge
- POS systems
- Client follow-up and relationship management
- Problem solving
- Effective communication
- Conflict resolution
Timeline
Service Advisor & Watch Ambassador
Cartier
12.2023 - 02.2026
Operations Coordinator
Cartier
06.2023 - 12.2023
Client Experience Coordinator
Cartier
10.2021 - 06.2022
Sales Manager
Journeys Shoes
10.2020 - 01.2021
Sales Associate
Journeys Shoes
06.2019 - 10.2020
Restaurant Waiter
Firenze's
10.2017 - 05.2019
Associate of Arts - Communications
Pasadena City College
Associate of Arts - Communications
California State University, Northridge