Alan Lewis
Colorado Springs,CO
Summary
Adept at multitasking and organization, I enhanced team productivity by over 30% at JDS Construction Services through effective project coordination and document management. My proactive approach and customer service excellence, coupled with a knack for decision-making, propelled operational efficiencies and fostered a collaborative work environment.
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Experienced with project coordination, ensuring tasks are completed on time and within scope. Utilizes strong planning and organizational skills to manage resources effectively. Track record of enhancing team collaboration and streamlining workflows to drive project success.
Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Overview
26
26
years of professional experience
Work History
Storm Water Coordinator
JDS Construction Services
Colorado Springs, CO
12.2018 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved office operations by automating client correspondence, record tracking and data communications.
Storm Water Foreman
Apex
Colorado Springs, CO
12.2017 - 11.2018
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Inspected completed work to verify quality standards and compliance with criteria.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Implemented efficient work processes to boost overall productivity while reducing costs.
- Assisted in the recruitment process for new team members, selecting candidates who demonstrated aptitude for success within the organization.
Storm Water Technician
Classic Homes
Colorado Springs, CO
06.2014 - 11.2017
- Maintained accurate records of all work performed, ensuring proper documentation for audits or inspections when necessary.
- Optimized system performance by monitoring and adjusting chemical levels in the water supply.
- Collaborated with colleagues to maintain a safe working environment while performing various tasks in the field or plant operations.
- Continuously updated professional knowledge via industry trainings, workshops, conferences, or certifications relevant to the field of water technology services.
- Coordinated closely with laboratory personnel to ensure timely processing of samples for accurate results reporting.
- Supported team members during large-scale projects or assignments requiring collaboration across multiple departments within an organization.
- Adhered to EPA and OSHA regulations.
- Used hand tools and power tools to maintain, repair and lubricate equipment.
Senior Cable Installer and Repairer
Comcast / Xfinity Cable Company
Colorado Springs, CO
06.2009 - 07.2014
- Identified opportunities for process improvement within the team''s workflow, implementing changes that led to greater efficiency without sacrificing quality results.
- Contributed to company growth by consistently meeting or exceeding sales targets for add-on services and products during installations.
- Coordinated schedules effectively to minimize travel time between jobsites, maximizing daily productivity levels.
- Improved customer satisfaction by efficiently installing and repairing cable systems in residential and commercial properties.
- Developed strong working relationships with clients, leading to repeat business opportunities and positive word-of-mouth referrals.
- Provided excellent customer service, addressing concerns, answering questions, and ensuring optimal system functionality before leaving job sites.
- Ensured inventory accuracy by regularly auditing on-hand supplies, tools, and equipment; reordering as necessary to maintain adequate stock levels for upcoming jobs.
- Exceeded company benchmarks for the number of completed installations per week while maintaining a strong focus on quality workmanship.
- Optimized routing of cables within buildings for improved aesthetics without compromising signal quality or performance.
- Collaborated with other technicians to complete large-scale installation projects in a timely manner.
- Reduced service downtime for clients by promptly diagnosing and resolving complex cable system issues.
- Maintained high safety standards when working with tools, equipment, and hazardous materials; reducing workplace accidents.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
SR FIELD ATM TECHNICIAN
Pendum LLC
Colorado Springs, CO
10.2001 - 06.2009
- Boosted operational efficiency through regular calibration tests that ensured accurate dispensing amounts from ATMs.
- Facilitated seamless cash replenishment process by collaborating effectively with third-party cash-in-transit providers.
- Strengthened bank reputation with excellent customer service, addressing any concerns or questions related to ATM usage in a professional manner.
- Optimized resource utilization by coordinating with other technicians for sharing best practices, technical knowledge, and expertise.
- Improved response time by maintaining an organized inventory of spare parts and tools required for ATM repairs.
- Sustained uptime for ATM networks by working closely with remote monitoring teams to promptly identify and address any technical issues.
- Contributed to customer satisfaction by promptly responding to service calls and resolving ATM issues.
- Collaborated with bank personnel to identify and address specific needs related to ATM operations and security measures.
- Assisted in training new technicians on proper procedures for installing, maintaining, and repairing ATMs, ensuring high-quality service delivery.
- Ensured optimal machine performance with timely troubleshooting, diagnosis, and repair of ATM malfunctions.
- Demonstrated increased knowledge of company products and equipment.
Patrol Officer
Advanced Alarm Company
Colorado Springs, CO
08.2000 - 10.2001
- Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
- Arrested suspects with appropriate use of force, following departmental guidelines and legal procedures.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Enhanced public safety by patrolling assigned areas and responding to emergency situations promptly.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Collaborated with fellow officers for efficient crime prevention and response efforts.
- Participated in specialized training sessions to enhance skills in areas such as firearms proficiency, self-defense tactics, and crisis intervention techniques.
- Investigated suspicious activities, deterring potential criminal behavior and maintaining community security.
- Responded to emergency calls, providing timely assistance and reducing incident escalation.
- Investigated suspicious activities, leading to prevention of potential crimes.
- Improved response times to incidents by optimizing patrol routes.
- Checked vehicle equipment for proper functioning prior to use.
Lead Security Officer
Arko Executive Services
Colorado Springs, CO
07.1999 - 08.2000
- Mentored junior staff members, fostering a positive work environment and promoting teamwork to achieve shared goals.
- Managed access control systems, ensuring only authorized personnel were granted entry to restricted areas.
- Managed all aspects of physical security, including access control, CCTV monitoring, and regular inspections of perimeter fencing and lighting systems.
- Maintained accurate records of incidents, providing detailed reports for management review and analysis.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Enhanced security measures by conducting comprehensive risk assessments and implementing tailored solutions.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Shift Supervisor
The Chemins Company
08.1998 - 06.1999
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Supervised ongoing daily production phases.
Education
Stormwater
Altitude Training Associates
Colorado Springs, CO09.2019
Stormwater
Altitude Training Associates
Colorado Springs, CO12.2015
NA -
City of Colorado Springs
Colorado Springs, CO12.2000
Criminal Justice - Judgemental Shooting
Pikes Peak Community College
Colorado Springs, CO05.2000
Bachelor Of Business Administration - Business Administration
Mckendree, College
Louisville, KY03.1991
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- Project coordination
- Schedule coordination
- Document management
- Scheduling and calendar management
- Schedule management
Timeline
Storm Water Coordinator
JDS Construction Services
12.2018 - Current
Storm Water Foreman
Apex
12.2017 - 11.2018
Storm Water Technician
Classic Homes
06.2014 - 11.2017
Senior Cable Installer and Repairer
Comcast / Xfinity Cable Company
06.2009 - 07.2014
SR FIELD ATM TECHNICIAN
Pendum LLC
10.2001 - 06.2009
Patrol Officer
Advanced Alarm Company
08.2000 - 10.2001
Lead Security Officer
Arko Executive Services
07.1999 - 08.2000
Shift Supervisor
The Chemins Company
08.1998 - 06.1999
Stormwater
Altitude Training Associates
Stormwater
Altitude Training Associates
NA -
City of Colorado Springs
Criminal Justice - Judgemental Shooting
Pikes Peak Community College
Bachelor Of Business Administration - Business Administration
Mckendree, College