BROOKE WARREN
Acuren Inspection, Inc.
Greenwood,IN
11
years of professional experience
Results-oriented professional experienced in driving accelerated growth and financial restructuring. Achieved operational efficiency through effective resource management and strong organizational skills in coordinating shop activities. Focused on maintaining high standards in shop operations and fostering team collaboration to deliver optimal results.
Work History
Transportation and Shop Coordinator
1 Year 10 Months- Coordinated shop work orders, prioritizing repairs, inspections, and equipment preparation.
- Scheduled technician workloads to maintain efficient service bay flow and turnaround.
- Tracked equipment status, documentation, and job completion in service systems.
- Managed parts inventory, replenishment requests, and accurate stock records.
- Reviewed completed work for accuracy, compliance, and customer-ready quality.
- Contributed to strategic planning discussions by offering valuable insights derived from firsthand experience on the shop floor.
- Participated in regular team meetings sharing feedback and ideas for continuous improvement of shop operations and overall performance.
- Enhanced customer satisfaction with quick and effective resolution of complaints and inquiries.
- Managed vendor relationships to ensure timely delivery of products and negotiated favorable pricing terms.
- Maintained accurate records of transactions, inventory levels, employee hours worked, and reconciled cash drawers daily for financial accuracy.
Office Manager
6 Years 3 Months- Organized office to enhance orderliness and minimize contamination risks.
- Created staff schedules based on established guidelines and priorities.
- Implemented office procedures, creating streamlined processes.
- Managed office flow by providing direct support to visitors.
- Cleaned and organized office, maintaining orderliness and reducing contamination.
- Implemented performance reviews to evaluate employee contributions. for staff employees.
- Leveraged multi-line phone system to answer and transfer calls to staff members.
- Conducted performance reviews for staff employees.
- Supervised administrative staff to ensure efficient front office operations and seamless workflow.
- Implemented office procedures to streamline processes and improve overall efficiency.
Salon Manager
3 Years 3 Months- Answered customer questions by providing product information and highlighting promotions.
- Calculated store inventory counts and ordered new equipment to prevent shortages.
- Recruited employees with appropriate licensing and education requirements.
- Inspected workspaces and equipment to maintain conformance to standards.
- Evaluated employee qualifications and skills for promotions.
- Coordinated staff schedules and approved time-off requests to ensure adequate coverage.
- Recommended products and services to customers according to needs.
- Deescalated employee conflicts and implemented corrective actions to improve performance.
- Analyzed customer feedback to identify areas for improvement in products and services.
- Designed and displayed promotional material to effectively attract new customers.
- Hired and trained employees on company procedures and customer service.
- Presented performance reports and recommended process improvements.
- Utilized video surveillance and inspections to locate facility issues and damages.
- Resolved customer complaints regarding products and services and handled refund requests.
- Coordinated routine maintenance tasks for equipment to ensure operational efficiency. and repairs for business equipment to prevent malfunctions.
- Set sales goals for staff teams and evaluated employee performance.
Education
Bachelor Of Science (B.S.) - Elementary Education
Skills
Vendor management
Scheduling coordination
Task management
Operational efficiency
Biweekly Payroll Processing
Payroll management
Ledger reconciliation
Client Correspondence
Office administration
Report analysis
Technical training
Customer service
Problem-solving
Multitasking organization
Team motivation
Communication skills
Work Planning and Prioritization
Accomplishments
Walked through ASEC certification with high expectations resulting in a passing score with higher than expected results based on the starting point.
Timeline
Transportation and Shop Coordinator
ProLift Industrial Equipment
12.2024 - CurrentRead More
Office Manager
Acuren Inspection, Inc.
07.2020 - CurrentRead More
Salon Manager
CClips dba Great Clips
04.2016 - 07.2019Read More
Indiana University Purdue University Indianapolis
Bachelor Of Science (B.S.) from Elementary Education
Read More
Personal Information
Title: OFFICE MANAGER