Alan Long
Boylston,MA
Summary
Dynamic Youth Development Specialist with a proven track record at the Department of Youth Services, excelling in behavioral observation and crisis intervention. Adept at fostering a secure environment while effectively resolving conflicts and enhancing youth well-being. Committed to teamwork and collaboration, ensuring compliance and safety through proactive measures and thorough documentation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Juvenile Justice Youth Development Specialist I
Department Of Youth Services
Westborough, MA
02.2022 - Current
- Monitored youth conduct to prevent disturbances and ensure compliance with policies.
- Provided one-on-one supervision for youth on suicide, elevated, and medical watch.
- Maintained custodial care and control of youth to uphold facility security.
- Conducted periodic rounds, head counts, and security checks to account for all youth.
- Performed searches of youth and visitors to prevent contraband entry.
- Executed intake procedures for new youth and completed requisite documentation.
- Documented behavioral issues to identify patterns and monitor changes.
- Compiled incident reports and operational logs to inform personnel during meetings.
Usher Supervisor/ Assistant Manager
Showcase Cinemas
Millbury, MA
11.2016 - 08.2025
- Inspected facilities before each event to ensure they met health and safety standards.
- Controlled access points during events in order to prevent unauthorized entry into restricted areas.
- Provided guidance and direction to ushers on the daily operations of their job duties.
- Ensured all guests were greeted in a friendly manner, directed them to their seats, and assisted with any special needs or requests.
- Resolved customer complaints efficiently and professionally in order to maintain a positive guest experience.
Unarmed Security Guard
New England Security
Malden, MA
08.2021 - 01.2022
- Addressed customer complaints in a polite and professional manner while adhering to company policies and procedures.
- Verified identification documents presented by individuals entering the facility as part of routine security procedures.
- Performed foot patrols around the property to ensure safety and security of personnel and visitors.
- Maintained accurate records of daily occurrences including shift logs and incident reports.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
Education
Associate of Science - Criminal Justice
Quinsigamond Community College
Worcester, MA05-2016
Skills
- Behavioral observation
- Crisis intervention
- Conflict resolution
- Youth counseling
- Teamwork and collaboration
- Decision-making
Certification
- CPR/AED Certified
References
References available upon request.
Timeline
Juvenile Justice Youth Development Specialist I
Department Of Youth Services
02.2022 - Current
Unarmed Security Guard
New England Security
08.2021 - 01.2022
Usher Supervisor/ Assistant Manager
Showcase Cinemas
11.2016 - 08.2025
Associate of Science - Criminal Justice
Quinsigamond Community College
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