Alan Lynch
Eagle,ID
Summary
Experienced Support Specialist, Analyst, and Consultant with a strong background in hardware, software, and network systems. Skilled in Help Desk and Service Desk operations within customer-centric environments. Proficient in providing third-party support for PCs, networks, and various operating systems. Extensive experience in LAN/WAN networks, supporting multiple versions of MS Office suites, and developing websites. Proven track record in direct customer service and support across various levels and facets of user and site assistance. Specialized in installing and supporting PCs, networks, LAN/WAN networks, system administration, and Active Directory management.
Overview
27
27
years of professional experience
1
1
Certification
Work History
IT Tech Support Analyst & Consultant
Computer Medic & Support
01.1998 - Current
- Utilize a full breadth of Network Cross Platform support/Installation and Systems/Software development on multiple RDBMS’s public and private engagements, hardware support, networking support, programming
- Third Party support PC’s & networks, printers: laser, desk jet, dot matrix, Win NT, 98, 2000, XP, 7, 10, 11 LAN/WAN networks, multiple MS Office suites supported, POS’s
- Direct Customer service/support multiple levels & facets of user and site support where individuals’ needs from simple to complex help
- Support various small to large: PC’s, office printers doing Preventative Maintenance & Repair, installation
- Install & Support PC’s & Networks: XP, LAN/WAN networks, System Administration, Active Directory
- Used a variety of ticketing systems: System Manager 7, HP, Remedy, in-house WDS Global
- Extended Professional Education Self Study on Win OS’s, Office suites, Network +, Security +
- Security Clearance DOD Secret Clearance - Issued 2020-07-01
Field Support Tech
H&R Block
01.2020 - 01.2022
- Supported multiple stations, servers, large printers, network, Cradlepoint interface in a District of 29 tax offices
- Installed stations: POS, Appt. scheduling, Tax agent stations, 2016 server, Bomgar remote, Imaging
- Supported and maintained Lexmark large desktop printers on networks in offices & classrooms
- Tax season
IT Technical Support
ABBTech NMCI
05.2012 - 12.2012
- Contract support of PC’s & networks: XP - Win 7, System Administration via Active Directory ADEO, multiple MS Office suites supported, remote connectivity / break fix
- Direct Customer service/support - multiple levels & facets of user and site support where individual’s needs are simple to complex help
Technical Support
WDS Global
08.2009 - 06.2011
- Receive incoming calls to support a variety of Phone devices and wireless data devices
- Troubleshoot problems with phone and network devices especially where knowledge of PC’s plays a pivotal role in trouble shooting and resolving issues for Blackberry’s, iPhone, Android, Smartphone, Apple devices, wireless devices and extended customer service
- Deliver to customer high degree of satisfaction with clarity of communication and resolution of problems on first call.
Education
Associates Degree - Business Machines Technology - OMR
Boise State University
Skills
- Office 365 OWA Multiple office suites from 1998 forward – installed, supported
- OS: Win 9x through Win 11, MPE V, OS/MVS, DOS/VSE
- Networks: Windows, LANtastic, Novell
- Data Communication: TCP/IP, Blast, PCAnywhere, ProComm Plus
- Spreadsheets: Excel, Microsoft Works, Lotus 123
- Hardware: CPU’s and motherboards, complete systems, additional peripheral equipment troubleshooting, setup and software support of all kinds
Military Service
Veteran US Navy
Leadership
Scout leader for 15 years, Eagle Scout, developed 5 Eagle Scouts in 5 years Troop 151
Certification
Comptia Sec + DIY in progress nearly done
Languages
English
Native or Bilingual
Timeline
Field Support Tech
H&R Block
01.2020 - 01.2022
IT Technical Support
ABBTech NMCI
05.2012 - 12.2012
Technical Support
WDS Global
08.2009 - 06.2011
IT Tech Support Analyst & Consultant
Computer Medic & Support
01.1998 - Current
Associates Degree - Business Machines Technology - OMR
Boise State University
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