Alan Lynch
It Tech Support
Eagle,ID
Summary
Support Specialist/ Analyst / Consultant Hardware, Software, Networks, variety of systems Help Desk / Service Desk expertise in customer centric environments Third Party support PC’s & networks, WIN 98, 2000, XP, 7, 10, 11 LAN/WAN networks, multiple MS Office suites supported, developed websites Direct Customer service/support multiple levels & facets of user and site support Install & Support PC’s & Networks LAN/WAN networks, System Administration, Active Directory Secret Clearance
Overview
28
28
years of professional experience
3
3
Certifications
Work History
IT Tech Support Analyst & Consultant
Computer Medic & Support
01.1998 - Current
- Utilize a full breadth of Network Cross Platform support/Installation and Systems/Software development on multiple RDBMS’s public and private engagements, hardware support, networking support, programming
- Third Party support PC’s & networks, printers: laser, desk jet, dot matrix, Win NT, 98, 2000, XP, 7, 10, 11 LAN/WAN networks, multiple MS Office suites supported, POS’s
- Direct Customer service/support multiple levels & facets of user and site support where individuals’ needs from simple to complex help
- Support various small to large: PC’s, office printers doing Preventative Maintenance & Repair, installation
- Install & Support PC’s & Networks: XP, LAN/WAN networks, System Administration, Active Directory
- Used a variety of ticketing systems: System Manager 7, HP, Remedy, in-house WDS Global
- Data migration of different platforms & products to latest digital platforms
- Extended Professional Education Self Study on Win OS’s, Office suites, Network +, Security +
- Security Clearance DOW - Secret Clearance - Issued 7/1/2020
Field Support Tech
H&R Block
01.2020 - 01.2022
- Supported multiple stations, servers, large printers, network, Cradle-point interface in a District of 29 tax offices
- Installed stations: POS, Appt. scheduling, Tax agent stations, 2016 server, Bomgar remote, Imaging
- Supported and maintained Lexmark large desktop printers on networks in offices & classrooms
- Tax season
IT Technical Support
ABBTech NMCI
05.2012 - 12.2012
- Contract support of PC’s & networks: XP - Win 7, System Administration via Active Directory ADEO, multiple MS Office suites supported, remote connectivity / break fix
- Direct Customer service/support - multiple levels & facets of user and site support where individual’s needs are simple to complex help
Technical Support
WDS Global
08.2009 - 06.2011
- Receive incoming calls to support a variety of Phone devices and wireless data devices
- Troubleshoot problems with phone and network devices especially where knowledge of PC’s plays a pivotal role in trouble shooting and resolving issues for Blackberry’s, iPhone, Android, Smartphone, Apple devices, wireless devices and extended customer service
- Deliver to customer high degree of satisfaction with clarity of communication and resolution of problems on first call.
Education
Associates Degree - Business Machines Technology - OMR
Boise State University
Boise, ID05-1976
Skills
Office: 365 OWA Included with Win 10 & 11, Standalone Multiple office suites from 1998 forward – installed, supported
OS: Win 9x through Win 11, MPE V, OS/MVS, DOS/VSE
Networks: Windows, LANtastic, Novell
Data Communication: TCP/IP, Blast, PCAnywhere, ProComm Plus
Remote support
Software installation
Remote technical support
Technical issue analysis
Application installations
Customer support
Incident management
Application support
Strategic planning
Quality assurance
Data analysis
Debugging
Security protocols
System diagnostics
Network administration
ITIL framework
Disaster recovery
Hardware configuration
Data collection monitoring
On-site technical support
Operating systems
Ticketing systems
Troubleshooting and Diagnostics
Support scenario generation
Customer service
Ticket management
Technical issues analysis
Desktop support
Service support
Complaint resolution
Customer service expert
Decision-making
Technical troubleshooting
Issue escalation
Product knowledge
Certification
Military Service: Veteran US Navy
Section name
50 years of experience and growing mostly DIY self-taught after fundamental in Boise State education
Accomplishments
Built PC systems from XT up thru present Win 11 required systems
Supported & Resolved issues in helping people making their PC Systems work
Diagnosed issues in hardware, software, connectivity via ethernet or WIFI
Installed completed systems, connected to network, added peripherals ie printers, plotters, scanners...
Timeline
Field Support Tech
H&R Block
01.2020 - 01.2022
IT Technical Support
ABBTech NMCI
05.2012 - 12.2012
Technical Support
WDS Global
08.2009 - 06.2011
IT Tech Support Analyst & Consultant
Computer Medic & Support
01.1998 - Current
Associates Degree - Business Machines Technology - OMR
Boise State University