Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
References
Timeline
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ALAN MERCADO GARCIA

Palestine,TX

Summary

Results-driven professional with a proven track record in overcoming challenges and delivering outcomes. Strong adaptability and work ethic enable effective independent contributions. Background in software development complemented by exceptional communication skills. Quick learner with a focus on skill acquisition and application.

Overview

5
5
years of professional experience

Work History

Network Operations Center Analyst

Provalus
Henderson, Texas
11.2024 - Current
  • I specialize in monitoring, troubleshooting, and maintaining complex network systems to ensure maximum uptime and service reliability.
  • Leverage strong analytical and data analysis skills to quickly identify, diagnose, and resolve network issues across voice and data platforms, including SS7, VoIP, and telecommunications infrastructure. Experienced with tools such as SecureCRT, PuTTY, and ticketing systems, I provide advanced support for network switches and routing equipment.
  • Thrive in fast-paced environments where quick, accurate decision-making, and deep technical troubleshooting are key to maintaining seamless network performance.
  • Resolved customer complaints promptly and professionally.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Maintained an organized work environment by delegating tasks to staff as needed.

Associate

Walmart Distribution Center
Palestine, USA
09.2023 - Current
  • Deliver crucial assistance to maintain uninterrupted daily operations in dynamic Walmart warehouse setting My role focuses on maintaining warehouse management systems (WMS), troubleshooting hardware and software issues, supporting network infrastructure, and assisting staff with technical challenges to minimize downtime. I also work with automated systems and ensure all technology is secure, updated, and optimized for efficiency. Passionate about delivering fast, reliable IT solutions that keep large-scale logistics moving smoothly.

Manager

Teresa's Construction
Palestine, USA
03.2021 - 10.2023
  • Managed and coordinated team members.
  • Achieved meeting goals and expectations.
  • Ensured compliance with regulatory requirements and industry standards.
  • Established processes to ensure efficient workflow throughout the organization.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

PC Repair

Tech Doctor
Palestine, USA
04.2021 - 04.2022
  • Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts.
  • Contributed to positive team dynamics by actively collaborating with other associates on various tasks and projects.
  • Managed backroom overstock flow by organizing stills and cases in their desired positions.

Education

Associate of Arts - General Studies

Trinity Valley Community College
Athens, TX
05.2020

High School Diploma -

Palestine High School
Palestine, TX
05.2020

Skills

  • Telecommunications systems

TDM Switches: GTD5, DMS100, 5ESS, DCO,DMS10,UMC1000,EWSD

  • Ticketing systems

OpsConsole, Realtime Fault Manager, ServiceNow, Proprietary Brightspeed System

  • Incident management

Assisted in triaging multiple 50,000 line outages

  • Team collaboration

Frequently assisted other team (Transport, 911, Service assurance, etc) in triaging common outage issues

  • Develop and deploy automation systems

Designed, developed, and launched over 20 different automation systems to reduce human error and improve efficiency

Hobbies and Interests

  • Reading
  • Weightlifting
  • Hunting/Fishing
  • Listening to music
  • Game development

Languages

  • HTML
  • CSS
  • JavaScript
  • Spanish

References

References available upon request.

Timeline

Network Operations Center Analyst

Provalus
11.2024 - Current

Associate

Walmart Distribution Center
09.2023 - Current

PC Repair

Tech Doctor
04.2021 - 04.2022

Manager

Teresa's Construction
03.2021 - 10.2023

Associate of Arts - General Studies

Trinity Valley Community College

High School Diploma -

Palestine High School

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