
Recently graduated Bachelors of Science in Information Technology student at the University of Texas at Tyler. An organized, highly efficient, and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
TDM switches: GTD5, DMS100, 5ESS, DCO, DMS10, UMC1000, EWSD
OpsConsole, Realtime Fault Manager, ServiceNow, Proprietary Brightspeed system
Assisted in triaging multiple 50,000 line outages
Frequently assisted other teams (Transport, 911, Service assurance, etc) in triaging common outage issues