Alan Stedman
Tyler
Summary
Recently graduated Bachelors of Science in Information Technology student at the University of Texas at Tyler. An organized, highly efficient, and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Network Operations Analyst
Provalus-Brightspeed
Henderson
07.2024 - Current
- I specialize in monitoring, troubleshooting, and maintaining complex network systems to ensure maximum uptime and service reliability. I leverage strong analytical and data analysis skills to quickly identify, diagnose, and resolve network issues across voice and data platforms, including SS7, VoIP, and telecommunications infrastructure. Experienced with tools such as SecureCRT, PuTTY, and ticketing systems, I provide advanced support for network switches and routing equipment. I thrive in fast-paced environments where quick, accurate decision-making, and deep technical troubleshooting are key to maintaining seamless network performance.
Education
Bachelor of Science - Information Technology
University of Texas At Tyler
Tyler, TX05-2024
Associate of Arts - General Studies
Trinity Valley Community College
Athens, TX05-2019
High School Diploma -
Palestine High School
Palestine, TX05-2019
Skills
- Telecommunications systems
TDM switches: GTD5, DMS100, 5ESS, DCO, DMS10, UMC1000, EWSD
- Ticketing systems
OpsConsole, Realtime Fault Manager, ServiceNow, Proprietary Brightspeed system
- Incident management
Assisted in triaging multiple 50,000 line outages
- Team collaboration
Frequently assisted other teams (Transport, 911, Service assurance, etc) in triaging common outage issues
Certification
- ISC2 CC: Certified in CyberSecurity
- Coursera: Microsoft CyberSecurity analyst
- Coursera: IBM and ISC2 Cybersecurity Specialist Professional
- IBM: Introduction to Cybersecurity Careers
- Comptia: Network+
Languages
Spanish
Professional
References
References available upon request.
Timeline
Network Operations Analyst
Provalus-Brightspeed
07.2024 - Current
Bachelor of Science - Information Technology
University of Texas At Tyler
Associate of Arts - General Studies
Trinity Valley Community College
High School Diploma -
Palestine High School