Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alan Morataya

Monrovia,CA

Summary

Knowledgeable Fraud Analyst with proven track record in identifying and mitigating fraudulent activities. Leveraged advanced analytical skills to uncover complex fraud schemes and implement effective prevention strategies. Demonstrates expertise in data analysis and risk assessment, ensuring safety and integrity of financial transactions.

Overview

14
14
years of professional experience

Work History

Lead Fraud Analyst

Newegg
10.2018 - Current
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Provided training to new team members on fraud detection techniques, enhancing their ability to identify potential threats quickly and accurately.
  • Facilitated information sharing among team members through regular meetings and discussions, fostering a collaborative work environment focused on continuous improvement.
  • Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
  • Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.

General Manager

Jersey Mike's Subs
02.2018 - 09.2018
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.

Lead Cafe Associate

Sam's Club
09.2011 - 01.2018
  • Facilitated smooth transitions between shifts by effectively handing off pertinent information to incoming staff.
  • Maintained a safe and clean environment for customers, adhering to strict sanitation protocols.
  • Improved team efficiency through effective communication and coordination of daily tasks.
  • Identified areas for improving customer satisfaction, making recommendations to supervisors for enhancements.
  • Streamlined workflow within the cafe team by delegating tasks appropriately based on individual skills and abilities.
  • Ensured compliance with regulatory requirements related to OSHA procedures resulting in consistently passing inspections from state agencies.
  • Set working schedule on a bi-weekly basis.

Education

No Degree - Film And Media Studies

L.A. Valley College
Valley Village, CA

Skills

  • Data-driven decision making
  • Fraud prevention
  • Fraud detection
  • Dispute resolution
  • Clear and concise communication
  • Trend analysis

Languages

Spanish
Native or Bilingual

Timeline

Lead Fraud Analyst

Newegg
10.2018 - Current

General Manager

Jersey Mike's Subs
02.2018 - 09.2018

Lead Cafe Associate

Sam's Club
09.2011 - 01.2018

No Degree - Film And Media Studies

L.A. Valley College

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