Amy McFarlin
Yukon,OK
Summary
Results-oriented Fraud Strategy Analyst with expertise in strategic planning, strong communication, and collaboration. Proven ability to implement effective fraud strategies, enhancing risk mitigation processes and improving customer experiences based on data-driven decisions.
Overview
10
10
years of professional experience
Work History
Fraud Strategy Analyst
Arvest
04.2023 - Current
- Interpret large quantities of complex data to formulate problem statements and concise conclusions regarding underlying trends and opportunities.
- Provide subject matter expertise on strategic implementations and testing initiatives related to improving the risk mitigation processes and infrastructure.
- Manage, develop, communicate, and implement optimal fraud strategies (including rules, cutoffs, policies, operational flows, etc.) to protect the bank from fraud-related losses and improve the customer experience.
- Assist team effort in the critical development of new fraud and spending pattern detection tools.
- Communicate clearly and concisely via oral and written communication across various functions and levels, including fraud operations, information security, technology, and risk.
IAS Supervisor
Arvest
12.2019 - 04.2023
- Documented, maintained and enhanced work processes and standards in the area, including documenting procedures for troubleshooting and incident resolution / solution.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Responsible for the development of more junior team members; monitors team performance, spotting trends and identifying anomalies for escalation.
- Coordinates team activities and balances workload (e.g., scheduling, shift management, other administrative duties).
- Facilitated onboarding and training of new hires in relevant systems and fraud tooling.
IAS Fraud Analyst 2/Lead Analyst
Arvest
02.2018 - 12.2019
- Worked closely with leadership on the construction and implementation of the Holds Auto Dialer
- Analyzed transaction data to identify patterns indicative of fraudulent activity.
- Conducted thorough investigations on suspicious accounts and transactions to mitigate and contain losses.
- Maintain knowledge on all current fraud tooling systems leveraged in the area.
Electronic Banking Representative
Arvest
07.2016 - 02.2019
- Answering internal and external customer requests by assisting branches, and customers, with identifying potential compromise through online banking, or debit cards, and adding friction.
- Knowledge on use of electronic services (debit cards, BlueIQ, Arvest Go, Bill Pay, PopMoney, etc.)
- Clear and concise, positive communication
- Multitasking with reports and programs key to the role
Customer Service Representative
Arvest
01.2016 - 07.2016
- Resolved customer inquiries with effective communication and problem-solving skills.
- Managed complex client accounts, ensuring satisfaction and retention through personalized service.
- Comprehension of front and back-office practices and operating systems
Education
Data Science & Analytics - Data Science & Analytics
Francis Tuttle Technology Center
05-2027
Associate of Arts - Psychology
Oklahoma City Community College
Oklahoma City, OK05.2026
High School Diploma -
Edmond Santa Fe High School
05-2012
Skills
- Strong communication and interpersonal skills
- Strategic planning
- Data-driven decision making
- Familiarity with tools such as Alloy, NICE Actimize, Candescent
Timeline
Fraud Strategy Analyst
Arvest
04.2023 - Current
IAS Supervisor
Arvest
12.2019 - 04.2023
IAS Fraud Analyst 2/Lead Analyst
Arvest
02.2018 - 12.2019
Electronic Banking Representative
Arvest
07.2016 - 02.2019
Customer Service Representative
Arvest
01.2016 - 07.2016
Data Science & Analytics - Data Science & Analytics
Francis Tuttle Technology Center
Associate of Arts - Psychology
Oklahoma City Community College
High School Diploma -
Edmond Santa Fe High School