Alan Mulcahy
PHOENIX,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Member Service Representative
Global Credit Union
01.2017 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Delivered prompt service to prioritize customer needs.
Logistics Associate
Office Depot Inc
07.2014 - 12.2017
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Liaised with internal and external stakeholders to facilitate smooth operations.
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Maintained clean, orderly work environment free of hazards.
- Assembled pallets and crates for secure transportation of materials.
- Helped train new employees in safe practices and warehouse procedures.
Education
High School Diploma -
Chugiak High School
Chugiak, AK04.2011
Skills
- Customer Support
- Customer Data Confidentiality
- Work Prioritization
- Following scripts
- Banking knowledge
- Dispute Resolution
- Teamwork and Collaboration
- Computer Skills
- Call center experience
- Product Recommendations
- Problem Resolution
- De-Escalation Techniques
Timeline
Member Service Representative
Global Credit Union
01.2017 - Current
Logistics Associate
Office Depot Inc
07.2014 - 12.2017
High School Diploma -
Chugiak High School