ALAN NAVARRO
Methuen,United States
Summary
Dedicated with a commitment to delivering top-notch customer care for maximum satisfaction. Skilled in establishing and maintaining strong client communication and relationships. Proficient in general accounting and finance transactions. Committed to identifying customer needs and providing effective solutions to all challenges. Possesses excellent time management skills and extensive knowledge of the customer service industry. Bilingual, hardworking, and eager to contribute to the success of the next team.
Overview
11
11
years of professional experience
Work History
Paraprofessional Aide
Lawrence Public Schools
Lawrence, United States
10.2017 - Current
- Assist teachers in the classroom.
- Supervise students outside of the classroom.
- Provide administrative support for teaching.
- Work directly with students, help students understand and complete their assignments.
- Assist students with special needs.
Branch Manager
Sixt Rent A Car
Boston, MA
03.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Administrative Supervisor
Enterprise Holdings
Boston, United States
11.2021 - 03.2024
- Manage workflow
- Train new hires,
- Create and manage team schedules,
- Report to HR and senior management, evaluate employee performance and provide feedback.
- Identify and assess customers' needs to achieve satisfaction.
- Provide a high level of customer service by assisting customers and assessing their needs.
Courier Driver
FedEx Express
Wilmington, United States
11.2020 - 09.2021
- Responsible for distributing packages and documents for institutions, businesses, government agencies, and individuals
- Pick up documents and packages from customer's offices or houses and then deliver them to final destinations within the same area.
Military Police Officer
Army National Gaurd
Ware, MA
08.2014 - 08.2020
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Trained new Military Police Officers on proper procedures and protocols, improving overall unit readiness and effectiveness.
- Monitored gate activities, controlled traffic, and responded to emergencies on base.
- Provided security support for high-profile events, ensuring the safety of all attendees including high-ranking officials and dignitaries.
- Documented and organized security information accurately and efficiently.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
Collections Specialist
CCS
Salem, United States
09.2016 - 10.2017
- Demonstrate good customer service skills while initiating outbound calls and receiving inbound calls from customers, negotiate account resolution and accurately input and document actions within the collection systems, maintain up-to-date customer contact information in the collections systems, support other queues to facilitate teamwork in the department, escalate and assist other team members with calls as needed, serve as a resource/subject matter expert and may provide training to fellow team members, perform other duties as assigned.
Customer Service Representative
Henley Enterprises
Medford, United States
07.2015 - 12.2015
- Develop and maintain positive relationships with customers, achieve and exceed sales goals on a regular basis, directly discuss observations, feedback, and concerns with store manager, know and support appropriate personnel policies, labor law, and safety procedures, greet customers and determine their needs and wants, offer education about products we specialize in.
Sales Leader
Wireless Choice and Repairs
Lawrence, United States
07.2013 - 07.2015
- Assume the role of sales leader and directly discuss observations, feedback, and concerns with the store manager, participate in merchandising and displaying the new and existing products, maintain the security of the store, control areas of returns, damages, and exchanges, create a welcoming environment for customers, discuss type, quality, and quantity of merchandise, influence effectively in consumers' buying decisions by providing information about our products, help solve customer's problems and concerns, offer viable professional solutions to improve sales opportunities of the sales team.
Education
HS Diploma -
Georgetown Middle High School
Georgetown, MA06.2013
Skills
- Computer Skills
- Ability to Multitask
- Effective Time Management
- Problem Solving
- Teamwork
- Ability to Work Under Pressure
- Ability to Work in a Team
- Time Management
- Communication
- Leadership
- Fast Learner
- Communication Skills
- Adaptability
- Ability to Learn Quickly
- Customer Service
Personal Information
Title: Administrative Supervisor
References
Daimyan Rios, 857-264-7058, Enterprise
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Branch Manager
Sixt Rent A Car
03.2024 - Current
Administrative Supervisor
Enterprise Holdings
11.2021 - 03.2024
Courier Driver
FedEx Express
11.2020 - 09.2021
Paraprofessional Aide
Lawrence Public Schools
10.2017 - Current
Collections Specialist
CCS
09.2016 - 10.2017
Customer Service Representative
Henley Enterprises
07.2015 - 12.2015
Military Police Officer
Army National Gaurd
08.2014 - 08.2020
Sales Leader
Wireless Choice and Repairs
07.2013 - 07.2015
HS Diploma -
Georgetown Middle High School