Alan Osborne
Colorado Springs,CO
Summary
Analytical Underwriter excited to take next career step with a growing company. Offering more than 5 years of expertise in insurance. Well-versed in insurance laws with success in mitigating risk and controlling loss through comprehensive analysis, policy negotiation and service delivery.
Overview
17
17
years of professional experience
Work History
Underwriter
California Casualty
Colorado Springs, CO
10.2017 - Current
- Performs underwriting of home and auto insurance applications for both new and renewal business, determines eligibility based on California Casualty's corporate guidelines and standards
- Establishes working relationships with sales representatives helps resolve issues with new account applications
- Ensures each underwriting decision made is in compliance of all insurance regulations including legal notice guidelines and cancellation reasons
- Organizes and files customer applications in a detailed manner
- Maintained an above average production level since hire date
- Passed all audits within parameters set forth
- Ascertains that all decision making complies with underwriting and authority level standards, complies with the California Casualty Code
Underwriting Service Representative
California Casualty
Colorado Springs, CO
02.2015 - 10.2017
- Underwrites new policy applications from sales team: checks for quality and completeness, files applications and forwards to underwriters when needed
- Works with sales representatives to resolve issues
- Responsible for making underwriting decisions that coincide with California Casualty's Underwriting Guidelines
- Ensures policies are issued or cancelled within the legal notice guidelines
- Organizes and files customer applications in a detailed manner
- Receives, organizes and tracks policy forms from customers, verifies validity of forms and files accordingly
- Processes renewals, works with service to resolve any questions with an account, decides whether account is ok to renew or if it needs an underwriter's attention
- Has maintained an above average accuracy and production level since being hired as an USR
- (97% accuracy, 199% production in 2017
Underwriting Support Assistant
California Casualty
Colorado Springs, CO
05.2014 - 02.2015
- Provides administrative support to underwriters
- Issue's fast track and HO-4 policies, files applications and forwards to underwriters when needed
- Takes inbound calls from sales team, mortgage companies and customers, makes needed changes to policies and provides an evidence of insurance when needed
- Approves or denied forms based on validity
- Resent forms if needed to customer
- Organized and filed forms accordingly
Financial Foundations Specialist
USAA
Colorado Springs, CO
12.2012 - 05.2014
- Responsible for selling and servicing Auto, Home, Renters and floater policies
- Provided detailed front line underwriting when quoting and issuing new policies
- Took inbound calls from members' reviews policies and inspections, answers questions and provides recommendations on coverages
- Consistent top performer, producing best sales and underwriting production in 10 of last 12 months
Auto Worker
KI LLC
Fort Carson, CO
02.2009 - 02.2012
- Worked on and maintained a wide variety of military vehicles
- Responsible for ordering parts, tracking parts and installing parts on vehicles
- Recorded and maintained detailed logs of all products that shipped out of building
- Prepared each product for shipment according to ISO 9001 standards
- Audited every fiscal year for ISO 9001 standard, received a 100% compliance rate
Education
CPCU -
The Institutes
2019
AINS - General Insurance
The Institutes
2017
API - Personal Insurance
The Institutes
2017
Bachelor of Information Technology - Network Design and Management
Colorado Technical University
2014
PLCS -
The National Underwriting Company
2017
Skills
- Negotiation skills
- Policy quoting and pricing
- Loss protection
- Business analysis
- Time management
- Policy development
- Risk management
- Quality assurance
- Relationship building
- Data analysis
- Property insurance
- Policy coverage expert
- Driven
- Computer-savvy
- MS Office
- Analytical
- Guidelines understanding
- Results-oriented
Timeline
Underwriter
California Casualty
10.2017 - Current
Underwriting Service Representative
California Casualty
02.2015 - 10.2017
Underwriting Support Assistant
California Casualty
05.2014 - 02.2015
Financial Foundations Specialist
USAA
12.2012 - 05.2014
Auto Worker
KI LLC
02.2009 - 02.2012
CPCU -
The Institutes
AINS - General Insurance
The Institutes
API - Personal Insurance
The Institutes
Bachelor of Information Technology - Network Design and Management
Colorado Technical University
PLCS -
The National Underwriting Company