Alan Pena
Dulles,VA
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
a worker who is capable of working long hours
Overview
4
4
years of professional experience
Work History
Contractor
Luna Flooring
Aldie , VA
2021.08 - Current
- Developed trusting relationships with customers by making personal connections.
- Adhered to company initiatives and achieved established goals.
- Tracked company inventories, moved excess stock and arranged products to improve sales
- Helped customers choose between different flooring types such as carpet, hardwood and laminate.
- made a detailed blue print of the spaces costumers needed in there home so that when my installers arrived nothing was wrong on install date and the floors made it on the floor with no issues.
- Computed purchases and received and processed cash or credit payment.
- Identified needs of customers promptly and efficiently.
- Learned how to do a "higher authority close" to help me close more deals in the form of a fake phone call in about every single home asking a manager about extra stock to lower the price by 10% and create urgency
- learned how to be very adaptive with all different types of people and different homes always no matter what finding a common ground'
Appointment Setter
Ion Solar
Las Vegas , NV
2020.07 - 2021.04
- Promoted, sold and secured new accounts.
- Leveraged contacts with satisfied customers to generate referrals and new business.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Conducted follow-up calls with warm leads to cement connections and pursue conversions.
- towards the end of my time knocking doors for solar instead of knocking a neighborhood door by door, knowing it was a saturated market i went to zillow and filtered new homes bought in the last 9 months and would drive from new home owner to new home owner since they were alot more likely to buy solar and it worked for me as i was getting more sales quicker
- used a application to take notes on every single door i knocked like, go backs, not at home, do not disturb, renter so that when i would go back in there to follow up with costumer i would have a note about there person and i would highlight a key point in our last conversation
Education
High School Diploma -
John Champe High School
Aldie, VASkills
- Territory Sales
- Product and Service Knowledge
- On-Site Product Demonstrations
- Sales Closing
- Customer Needs Assessment
- Credit Card Payment Processing
- Building Customer Trust and Loyalty
- Customer Data Confidentiality
- Upselling Products and Services
- Data Entry
- Customer Service
- Customer Relations
- the ability to work long
- Fluent in spanish able to sell in spanish as well
Languages
English
Professional
Spanish
Professional
Timeline
Contractor
Luna Flooring
2021.08 - Current
Appointment Setter
Ion Solar
2020.07 - 2021.04
High School Diploma -
John Champe High School
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