Alan Pholsook
Springfield,MA
Summary
Detail-oriented professional with a proven track record in delivering exceptional customer service and maintaining organizational productivity. Seeking to leverage my abilities to drive success at your company. Highly praised for hard work, I am committed to helping your company achieve its goals and I am eager to learn and grow with your organization.
Overview
8
8
years of professional experience
Work History
Cashier/Service Clerk/Self-Checkout Attendant
Big Y
Springfield, MA
12.2020 - Current
- Processed cash, check, and credit cards for customer purchases.
- Provided product information and resolved concerns to assist customers in a timely and professional manner.
- Developed strong customer service skills by providing efficient and accurate service.
- Committed to delivering excellent customer service at all times while working in a fast-paced environment.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Sortation Associate
Amazon Fulfillment Center
Holyoke, MA
05.2020 - 11.2020
- Picked packages from the conveyor belt and placed them on the correct shelves.
- Maintained organization and efficiency in the stowing process.
- Picked and staged routes in advance for efficient delivery preparation.
- Operated a variety of material handling equipment in a safe and productive manner.
- Kept work area clean and organized at all times, following company procedures for storage and disposal of materials and products.
Coach/Tutor/Youth Leader
Project Coach/Smith College
Springfield/Northampton, MA
08.2016 - 06.2019
- Coached and mentored teenagers and elementary-aged kids in academic subjects as well as physical activities.
- Provided support and mentorship to youth on and off the field.
- Ensured safety of all individuals at all times.
- Facilitating effective communication between teachers and parents.
- Performed activities that supported team and specific sport, such as participating in community outreach activities, meeting with media representatives, and appearing at fundraising events.
Education
Associates (In Progress) - Computer Science
Springfield Technical Community College
Springfield, MA06-2025
B.A. (Transferred) - Communication, Media Arts & Analysis
Westfield State University
Westfield, MA05-2020
High School Diploma -
Springfield Central High School
Springfield, MA06-2019
Skills
- Can work efficient alone or in a group in a fast paced environment
- Effective verbal and written communication
- Always willing to learn new things
- Positive, Energetic, Punctual, Productive, and Organized
- Languages include English, Thai, and Laos
- Proficient with MatLab, Linux, Windows, MacOS, and various Microsoft Softwares
- Business Management
- Building Relationships
References
Jo Ann Glading-DiLorenzo, Project Coach Director, (413) 923-8077
Emily Zeno, Assistant Customer Service Manager, (413) 782-0608
Timeline
Cashier/Service Clerk/Self-Checkout Attendant
Big Y
12.2020 - Current
Sortation Associate
Amazon Fulfillment Center
05.2020 - 11.2020
Coach/Tutor/Youth Leader
Project Coach/Smith College
08.2016 - 06.2019
Associates (In Progress) - Computer Science
Springfield Technical Community College
B.A. (Transferred) - Communication, Media Arts & Analysis
Westfield State University
High School Diploma -
Springfield Central High School