Alan Pulido
Portland,OR
Summary
Graduated from the University of Oregon with a Major in Spatial Data Science & Technology, Minor in Business Administration. Proficient in office operations logistics, retail sales, and client service delivery. Highly motivated and well-organized individual with strong work ethics. A strong believer of learning by doing and recognized for excellent leadership capability, reliable team player, and personable approach with colleagues.
College Portfolio: Researched and created a network analysis for the suitability of transportation systems; Conducted spatial medical analysis for COVID trends; Measured and calculated vegetated areas of forest fires via Lidar; Developed web pages for GIS using various web platform's API.
Overview
8
8
years of professional experience
Work History
EHR Support Specialist 1
ColumbiaCare Services
10.2022 - Current
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Developed and initiated projects, managed costs, and monitored performance.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Orchestrated integration and communication of newly developed organizations.
- Utilized SQL and Pentaho to create reports
- Collaborated with State of Oregon on Client Demographics
- Managed and resolved 20 incidents per day
Operations Manager
Pulido Dental Care
01.2020 - 09.2022
- Managed vendors and suppliers relationship and logistics, controlled cost within or below operational budget
- Effectively maintained supply inventory to continuously meet office demand
- Collaborated with office team members on OSHA guidelines and compliance adherence
- Coordinated facilities and equipment maintenance, ensuring sterile environment for patient comfort and safety
- In-house IT responsible for office system and network setup, supported software and applications
Client Service Coordinator
Banfield The Pet Hospital
09.2017 - 01.2020
- Developed and launched internal marketing campaign at this new hospital to expand customer base by 220%
- Maintained high customer retention by helping deliver quality patient care and excellent customer service.
- Orchestrated highly organized and pleasant patient reception and checkout process
- Maintained well-managed patient appointment scheduling for best patient and hospital staff experience
- Effectively handled high volume of customer calls and email communications
- Analyzed patient records for insurance claims
Shift Lead Manager
Pacific Sunwear
06.2017 - 09.2017
- Consistently increased store monthly revenue by 10% by redesigning customer engagement practices
- Led well-trained and motivated team of retail Sales Representatives that provided a customer-focused shopping environment
- Managed on-time store opening and closing process
- Assigned as Team Leader on every special store events and projects
- Handled customer relations in accordance to company objectives and policies
- Organized employee schedule and assigned roles during shifts
- Provided store status to Regional Managers and Corporate leaders
- Actively engaged in meeting sales quotas
Sales Representative
C. & J. Clarks
12.2015 - 06.2016
- Helped maintain customer-friendly store environment
- Accurately handled purchase transactions
- Provided product knowledge to customers
- Fulfilled customer needs throughout their product selection and purchase
- Established rapport with customers for excellent customer engagement and repeat business
Education
Master of Science - Data Analytics
Western Governors University
Salt Lake City, UT12.2024
Bachelor of Science - Spatial Data Science & Technology
University of Oregon
Eugene, OR06.2022
Skills
- Team Leadership
- Client Service
- Data analysis
- Analytical and Critical Thinking
- Decision-Making
- Programming Languages; JavaScript, HTML, Python
- SQL platforms
- IT Help Desk Experience
Timeline
EHR Support Specialist 1
ColumbiaCare Services
10.2022 - Current
Operations Manager
Pulido Dental Care
01.2020 - 09.2022
Client Service Coordinator
Banfield The Pet Hospital
09.2017 - 01.2020
Shift Lead Manager
Pacific Sunwear
06.2017 - 09.2017
Sales Representative
C. & J. Clarks
12.2015 - 06.2016
Master of Science - Data Analytics
Western Governors University
Bachelor of Science - Spatial Data Science & Technology
University of Oregon
Similar Profiles
Dani GroveDani Grove
Administrator of Residential Treatment Home at ColumbiaCare ServicesAdministrator of Residential Treatment Home at ColumbiaCare Services
Sarah DeWolfSarah DeWolf
Residential Associate at ColumbiaCare ServicesResidential Associate at ColumbiaCare Services
Brittany WitcherBrittany Witcher
Resiential Associate at ColumbiaCare ServicesResiential Associate at ColumbiaCare Services
Luciana Rose BaksheeffLuciana Rose Baksheeff
Lifeguard at Millbrae Meadows Swim ClubLifeguard at Millbrae Meadows Swim Club
Edward KahlEdward Kahl
RN Long-term Acute Care at Vibra Speciality HospitalRN Long-term Acute Care at Vibra Speciality Hospital