Proactive, goal-oriented, and energetic professional equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
1
1
Certification
Work History
EHR Support Analyst OR II
North Florida Division ITG
08.2024 - Current
Improved customer satisfaction by promptly addressing and resolving support issues.
Streamlined support processes for increased efficiency and faster issue resolution.
Trained new support analysts, contributing to the overall growth and success of the team.
Created and updated EHR dictionaries to optimize system functionality in Expanse
Developed comprehensive documentation to facilitate knowledge sharing among team members.
Participated in regular meetings with stakeholders to review progress on ongoing initiatives and discuss future priorities.
Assisted with on-site implementation and support for Provation Apex system go-lives.
Worked diligently within the billing tool to resolve issues quickly, reducing hold times.
Performed troubleshooting and issue resolution for ORA-supported applications.
Clinical Nurse Manager SDS/PICC Services
HCA Florida Capital Hospital
09.2017 - 08.2024
Supervise nursing activities in the Same Day Surgery Department and delegate nursing and CNA tasks.
Complete weekly narcotic inventory audits, monthly handwashing audits, Stop Surgical Site Infection audits, daily assignments, and monthly staffing schedule via Facility Scheduler.
Performing daily nurse/patient rounding.
Implement strategies for improving quality of care, patient safety, and satisfaction levels.
Calculate daily outpatient encounters and entering into ISAS Plus.
Daily timekeeping via Kronos.
Evaluate performance of nursing staff members through observation and chart reviews.
Performing employee/leader rounding.
Establish effective communication channels between clinical staff members and other departments.
Data extraction for FCOT audits.
Provide guidance and support to nursing staff members.
Registered Nurse/Charge RN
HCA Florida Capital Hospital
01.2011 - 01.2017
Direct and indirect care of patients through collaboration with other healthcare team members.
Supervise nursing activities in the Same Day Surgery Department and delegate nursing and CNA tasks.
Administered medications and treatments according to physician orders.
Monitored vital signs, administered injections, and provided assistance with medical procedures.
Instructed patients on proper self-care techniques at home following discharge from the hospital.
Developed educational materials for use in teaching sessions with patients or their families.
Calculating daily outpatient encounters.
Utilized critical thinking skills to assess clinical situations quickly and accurately.
Registered Nurse
Tallahassee Memorial Healthcare
01.2011 - 10.2011
Direct and indirect care of patients through collaboration with other healthcare team members.
Provided patient care and education to patients with chronic illnesses.
Assessed, planned, implemented and evaluated nursing care for assigned patients.
Administered medications and treatments according to physician orders.
Documented patient progress notes accurately and efficiently in the electronic medical record system.
Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
Participated in multidisciplinary team meetings to discuss patient care plans.
Provided emotional support and comfort to families during difficult times.
Counseled patients regarding medication side effects or lifestyle changes necessary for improved health outcomes.
Nurse Extern
Tallahassee Memorial Healthcare
01.2010 - 01.2011
Assist patients with bathing and all other needs, change linens, obtain and chart vital signs and daily weights, assist the nurse with anything he/she needs.