Luci Cosentino
Winter Springs,FL
Summary
Results-driven professional with a proven history of delivering high-quality work. Recognized for strong communication and teamwork skills, consistently providing exceptional service. Demonstrates adaptability to new challenges and effective problem-solving capabilities. Committed to fostering positive relationships within teams to drive success and achieve results.
Overview
30
30
years of professional experience
Work History
EHR Clinical Support Analyst II, O.R.
HCA Healthcare, IT&S North Florida Division
Sanford, FL
12.1995 - Current
Resolved emergent scheduling issues due to physician availability and access privileges.
- Provided comprehensive training on software applications, including Surgical Symphony and Scheduling Express.
- Documented user information and solutions in service tickets, ensuring accurate resolution tracking.
- Answered phone and email inquiries, effectively resolving numerous issues daily.
- Ensured accuracy of all documentation within surgical profiles.
- Conducted EBCD updates and implemented new clinical systems for improved patient care across North Florida Division.
- Developed Huddle Sheets summarizing system changes for efficient daily team briefings.
Education
Certified Surgical Technologist - Surgical Technologist
Orange County Vocational
Orlando, FL10-1974
Some College (No Degree) - Nursing
Valencia College
Orlando, FLSkills
- EHR management
- User support
- Problem solving
- Effective communication
- Customer service
- Organizational skills
- Troubleshooting
- Dependable and responsible
- Teamwork and collaboration
- Attention to detail
- Computer skills
- Excel, Word, PowerPoint, OneNote
- Remote office availability
References
References available upon request.
Timeline
EHR Clinical Support Analyst II, O.R.
HCA Healthcare, IT&S North Florida Division
12.1995 - Current
Certified Surgical Technologist - Surgical Technologist
Orange County Vocational
Some College (No Degree) - Nursing
Valencia College
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