Summary
Overview
Work History
Skills
Projects
References
Languages
Timeline
Generic

Stefani Rodriguez

Palm Bay,FL

Summary

Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

7
7
years of professional experience

Work History

EHR SYSTEM ADMINISTRATOR

Seminole Tribe of Florida
12.2023 - Current
  • Managed server configurations and maintenance for organizational systems.
  • Monitored system performance and resolved technical issues promptly.
  • Troubleshot application errors and provided technical support to end-users, minimizing downtime and improving system reliability.
  • Supported users by efficiently troubleshooting hardware and software problems, enhancing user satisfaction.
  • Collaborated with IT team on system upgrades and software installations.
  • Oversaw storage management, data migration, backups and drive replacements.
  • Analyzed system logs to identify suspicious activities or anomalies.
  • Collaborated with other teams to develop solutions for various projects.
  • Provided training to staff on new applications and best practices.
  • Developed training materials and conducted training sessions on proper use of measurement software.

HEALTH INFORMATION SYSTEM SUPPORT

UNIVIDA MEDICAL CENTERS
12.2022 - 11.2023
  • Function as the primary point of contact for all issues and requests relating to eCW.
  • Provide daily support to eCW end users through troubleshooting, coaching, and consulting to facilitate the implementation, integration, and optimal use of eCW.
  • Identify, assess, troubleshoot EHR-related issues as they occur, and see through to full resolution.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Manage all upgrades and feature implementations.
  • Deliver EHR training to new employees.
  • Manage time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Facilitated teamwork across departments to drive successful project completion.

HEALTH INFORMATION SYSTEM SUPPORT

CANO HEALTH
11.2020 - 12.2022
  • Respond to end-user requests for issue resolution, create and monitor support tickets with eCW and work to resolve problems quickly and accurately.
  • Work with various departments (Clinical, Operations, Finance, etc.) to examine workflows within eCW and make updated recommendations as appropriate.
  • Work with other IT department staff during outages to ensure access to eCW through alternative means.
  • Attend and/or participate in eCW training to stay up to date on eCW features.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.

CLINICAL OPERATIONS ASSISTANT

CANO HEALTH
02.2020 - 10.2020
  • Provided updated reports on data analysis of providers.
  • Onboarded new employees and provided ongoing training.
  • Coordinated the purchase of medical equipment and supplies.
  • Established medical equipment and supplies for Denovo projects to ensure operational readiness.
  • Achieved project deadlines and goals for integration in Denovo projects to maintain workflow.

FRONT DESK COORDINATOR

Cano Health
07.2019 - 02.2020
  • Interact appropriately with patients and record information while greeting, checking-in/out, or scheduling appointments for patients.
  • Verify patient insurance via phone or website and collect any necessary payment for services.
  • Updated patient EHR during each patient visit.
  • Provided support to patients to enhance their experience during visits.
  • Handling incoming calls, taking detailed and accurate messages, and ensuring messages are directed to the appropriate individual.

Skills

  • EHR management
  • ECW administrator
  • Data Migration
  • Workflow optimization
  • System troubleshooting
  • Process Improvement
  • Analytical
  • Problem Solving
  • Time Management
  • Leadership
  • Decision Making
  • Team Oriented
  • User Training
  • Excel
  • Word
  • PowerPoint
  • Communication

Projects

NextGen Implementation for private practice, 02/01/19, 09/01/20, Oversaw the implementation on the system on the new practice., Managed and created new templates and macros for the doctor., Implemented workflows for all departments.

References

Upon request

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

EHR SYSTEM ADMINISTRATOR

Seminole Tribe of Florida
12.2023 - Current

HEALTH INFORMATION SYSTEM SUPPORT

UNIVIDA MEDICAL CENTERS
12.2022 - 11.2023

HEALTH INFORMATION SYSTEM SUPPORT

CANO HEALTH
11.2020 - 12.2022

CLINICAL OPERATIONS ASSISTANT

CANO HEALTH
02.2020 - 10.2020

FRONT DESK COORDINATOR

Cano Health
07.2019 - 02.2020

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Stefani Rodriguez