Chloe' Caldwell
Dallas,TX
Summary
Solution-oriented professional with over 24 years of experience leveraging medical and IT support expertise with a proven track record at Medical City Healthcare ITG-North Texas Division, specializing in healthcare IT systems, stakeholder engagement and team collaborations. Expert in driving process improvement and system standardization, ensuring compliance with healthcare regulations, project management and IT user support, enhancing operational efficiencies and clinical workflow integration.
Overview
14
14
years of professional experience
Work History
EHR Support Analyst II
Medical City Healthcare ITG-North Texas Division
01.2022 - Current
- Collaborate with cross-functional teams, including IT, clinical staff, and leadership to ensure project objectives align with organizational goals.
- Assist with enhancing operational efficiencies across clinical workflows and system implementations with successful adoption through training, user support, and performance metrics.
- Act as the liaison between stakeholders and vendor teams to ensure proper solution design, ensuring alignment with healthcare regulations
Provider Solutions Specialist
Medical City Healthcare ITG- North Texas Division
01.2019 - 12.2022
- Assist with implementation and support division projects for application systems and technologies deployed for providers.
- Install and support software to provider personal devices that support physician workflow. Application SME for : Imobile,CPN/Airstrip, and HUB.
- Collaborate and establish strong relationships with division IT, facility leadership, physicians, and end users.
ER Stat Lab Assistant
Medical City Arlington
Arlington, TX
06.2017 - 12.2018
- Perform specimen collections for routine/stat blood collections and prepared specimens for testing and analysis.
- Run CLIA test ( urine pregnancy, strep/flu, chem 8,etc) and report abnormal results to physicians and nurses for further review.
- Processed and logged clinical specimen results into Meditech for laboratory testing and archiving.
Lead Health Screening Coach
EHealth Screenings
San Antonio, TX
05.2011 - 11.2018
- Provide clinical training for point of care devices and tablets to staff.
- Establish positive relationships with business site reps to ensure clear and effective expectations are met with company participation goals.
- Supported implementation of patient health plan, including nutritional wellness, weight loss programs, and personalized fitness and exercise program for corporate employee health programs.
Education
Bachelor of Science - Healthcare Management
Texas Woman's University
Denton, TX08-2025
Richland College- A+ Certification -
Richland College
Dallas, TX2018
EMT Training Program
Methodist Hospital
Dallas, TX2000
High School Diploma -
Cedar Hill High School
Cedar Hill, TX1997
Skills
- Healthcare Compliance (HIPAA, HITECH)
- Process Improvement & Optimization
- Stakeholder Engagement & Management
- System Standardization and Implementation
- Clinical Application Testing
- IT User Support
- Project Management
- Microsoft Suite
Timeline
EHR Support Analyst II
Medical City Healthcare ITG-North Texas Division
01.2022 - Current
Provider Solutions Specialist
Medical City Healthcare ITG- North Texas Division
01.2019 - 12.2022
ER Stat Lab Assistant
Medical City Arlington
06.2017 - 12.2018
Lead Health Screening Coach
EHealth Screenings
05.2011 - 11.2018
Bachelor of Science - Healthcare Management
Texas Woman's University
Richland College- A+ Certification -
Richland College
EMT Training Program
Methodist Hospital
High School Diploma -
Cedar Hill High School
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