Alan Ramirez
Lorton,VA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Crest Advanced Dry Cleaners
Springfield, VA
06.2020 - Current
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Contacted customers about potential service upgrades, new services, and account changes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Processed efficient and accurate cash, check, debit, and credit card payments using the Point-of-Sale system.
- Trained, managed, and motivated employees to promote professional skill development.
- Provided translation assistance for customers with limited English proficiency.
Education
Advanced Diploma -
Hayfield Secondary School
Alexandria, VA 05-2021
Some College (No Degree) - Business Administration
Northern Virginia Community College
Annandale, VASkills
- Punctuality and reliability
- Computer proficiency
- Problem-solving
- Spanish translation
- Adaptability and flexibility
- Multitasking management
- Verbal and written communication
- Customer relations
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Crest Advanced Dry Cleaners
06.2020 - Current
Advanced Diploma -
Hayfield Secondary School
Some College (No Degree) - Business Administration
Northern Virginia Community College
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