ISABEL ELIZABETH MORALES
Puttshack
Cicero,IL
2
years of professional experience
Resourceful customer service professional with strong communication and problem-solving skills developed in fast-paced environments. Experienced in managing and resolving customer inquiries to enhance satisfaction and team performance. Committed to fostering collaboration and achieving positive outcomes.
Work History
Customer Service Representative
7 Months- Processed reservations and walk-ins accurately, coordinating seating flow with front-of-house team.
- Handled phone and in-person inquiries, providing clear information on events and group bookings.
- Maintained accurate POS transactions, orders, and payment details during busy service periods.
- Assisted with guest recovery, addressing complaints quickly and escalating complex issues appropriately.
- Supported team communication across host, server, and management roles to maintain smooth operations.
- Updated booking and guest information carefully, ensuring accurate records and consistent follow-up.
- Adapted quickly to changing priorities, maintaining professionalism during high-volume service demands.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Exhibited high energy and professionalism when dealing with customers and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Delivery Operations Coordinator
3 Months- Coordinated daily operations, ensuring timely food delivery and maintaining high service quality.
- Scheduled vendor partnerships and managed logistical arrangements to facilitate smooth operations.
- Supported inventory management by tracking supplies and minimizing waste.
- Collaborated with team members to streamline operational processes, enhancing overall efficiency.
- Implemented standard operating procedures to enhance workflow consistency across teams.
- Responded to customer inquiries, resolving issues to maintain satisfaction levels.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
Education
High School Diploma
- Honoree of [Isabel Elizabeth Morales]
- Honor Roll [Freshman, Sophomore & Junior Year]
- Captain of Morton Soccer Team
- GPA: 3.9
Skills
Customer service excellence
Customer service
Complaint resolution
Problem resolution
Customer service quality
Data entry
Microsoft Excel
Microsoft outlook
Team collaboration
Active listening
Critical thinking
Reliability and punctuality
Cleaning and sanitizing
Reliability and punctuality
Timeline
Customer Service Representative
Puttshack
04.2026 - 11.2026Read More
Delivery Operations Coordinator
Fooda
05.2025 - 08.2025Read More
Morton West High School
High School Diploma
Read More