Alan Reyes Martínez
Frankfort ,KY
Summary
Dynamic leader with a proven track record at Taco Bell, enhancing operational efficiency and customer satisfaction. Excelled in staff management and inventory control, driving team performance and minimizing waste. Skilled in fostering teamwork and delivering exceptional customer service, significantly improving service delivery through strategic problem-solving and quality assurance.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Taco Bell
11.2020 - 01.2025
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Worked alongside General Manager to execute initiatives that expanded market presence.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Resolved problems promptly to elevate customer approval.
- Enforced quality assurance protocols to deliver ideal customer experiences.
Education
Franklin County High School
Frankfort, KY05.2021
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Employee scheduling
- Training and development skill
- Teamwork and collaboration
- Customer service
Languages
Spanish and English
Native or Bilingual
Timeline
Assistant General Manager
Taco Bell
11.2020 - 01.2025
Franklin County High School