Alan Schellenberger

• Supervising daily operations of customer service team, acting as a safety net for employees.
• Training new representatives on protocols and best practices in client interactions.
• Establishing and maintaining client payment plans.
• Submitting pet insurance claims.
• Resolving client issues with an emphasis on empathy and validation during de-escalation.
• Overseeing all domestic and international health certificates. Researching state/country requirements and adhering to USDA and CDC protocols.
• Orchestrating an ever-shifting hospital employee schedule.
• Maintaining an accurate and efficient pharmacy.

• Coordinated daily delivery routes, balancing driver assignments with order priorities and ever-changing restaurant timelines.
• Reviewed routes for efficiency, reducing unnecessary travel and improving on-time performance.
• Maintained an accurate log of driver earnings. Handled cash payments to drivers daily.
• Communicated with restaurants to update menu prices and delivery fees as appropriate via the Viking Food website.

3.94 GPA