Alexis Alston
Victuliac
Durham ,NC
8
years of professional experience
Dedicated Central Sterile Processing Technician.adept in decontamination and sterilization techniques. Proven ability to enhance surgical instrument quality through meticulous inspection and assembly, ensuring compliance with infection control standards. Recognized for exceptional attention to detail and effective teamwork in high-pressure environments, contributing to improved operational efficiency.
Work History
Lead Customer Service Representative
3 Years 5 Months- Led customer service workflows, prioritizing queues and ensuring timely resolution of escalated inquiries.
- Trained new representatives on call handling, issue documentation, and service standards.
- Resolved complex customer concerns across phone, email, and chat with accurate follow-through.
- Monitored service tickets, updated case records, and maintained consistent CRM data quality.
- Supported team scheduling and daily coverage to maintain steady customer support.
- Reviewed service interactions to identify process gaps and improve response consistency.
Central Sterile Processing Technician
7 Months- Decontaminated surgical instruments using approved cleaning protocols and infection control standards.
- Assembled instrument trays according to surgeon preference cards and case requirements.
- Sterilized equipment in autoclaves and verified cycle parameters for compliance.
- Inspected instruments for damage, cleanliness, and functionality before distribution.
- Prepared case carts with correct supplies to support timely operating room setup.
- Documented sterilization records, biological indicators, and instrument tracking information accurately.
- Restocked sterile supply areas and maintained organized inventory for daily workflow.
- Coordinated with perioperative teams to resolve urgent instrument and equipment needs.
- Fostered a team-oriented environment by actively participating in staff meetings, sharing knowledge with peers, and providing constructive feedback on departmental performance.
Central Sterile Processing Technician
3 Years 9 Months- Decontaminated surgical instruments using approved cleaning procedures and infection control standards.
- Inspected instrument sets for damage, cleanliness, and proper functionality before assembly.
- Assembled case carts and trays according to physician preference cards and surgical schedules.
- Operated sterilizers and monitored cycles to ensure instruments met processing requirements.
Central Sterile Processing Technician
3 Years- Ensured compliance with industry regulations through regular audits of sterilization equipment and documentation practices.
- Supported successful surgeries by promptly addressing any issues or concerns related to instrument availability or condition.
- Promoted a culture of continuous improvement by identifying opportunities for process enhancements within the department.
- Streamlined workflow by effectively prioritizing tasks and managing time during high-volume periods.
- Decontaminated surgical instruments using approved cleaning protocols and infection control standards.
- Evaluated medical equipment and recommended upgrades when necessary.
- Assisted with development and coordination of medical equipment inventories.
- Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
- Collaborated with medical staff to confirm availability of medical equipment for patient care.
- Liaised between medical staff and medical equipment vendors.
- Provided support to medical staff in resolving medical equipment problems.
Education
- Central Sterile Processing Certificate.
High School Diploma
Skills
Workplace safety
Sterilization techniques
Ethics and confidentiality
Healthcare regulations
Assembly and packaging
Instrument inspection
Cross-training
Decontaminating surgical instruments
Safety protocols
Quality control
Assembling case carts
Staff training
Case cart assembly
Equipment monitoring
Workflow optimization
OSHA regulations compliance
Workstation organization
Decontamination procedures
Timeline
Central Sterile Processing Technician
Rex Surgical Specialists
11.2023 - 2023Read More
Lead Customer Service Representative
Victuliac
06.2023 - CurrentRead More
Central Sterile Processing Technician
Davis Ambulatory Surgical Center
11.2022 - 06.2023Read More
Central Sterile Processing Technician
Duke Regional
04.2019 - 01.2023Read More
Central Carolina Community College
from Central Sterile Processing Certificate.
Read More
North Brunswick Hs
High School Diploma
Read More