Alan Shao
Oakland,CA
Summary
PERSONAL SUMMARY An enthusiastic and knowledgeable person and leader who contributes to team success through hard work, attention to detail, and excellent organizational skills are superior bilingual. Informed by a clear understanding of efficiency, and dynamic customer service. Both are important. Incredibly motivated to learn, grow and excel. What is even more valuable is highly skilled in responding to emergency situations.
Overview
13
13
years of professional experience
Work History
Crew
Trader Joe's #225
San Francisco
02.2023 - 05.2024
- Worked smart and hard with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Addressing any potential safety hazards.
- Offering any substantial help or opinions to customers.
- Providing high quality and fluent language translation.
- Assisting all section leaders to receive warehouse and load products to corresponding section.
- Reviewing expiring products and properly classify them into spoil or donation program.
- Always be appointed to be a trainer for the new employees.
Shift Lead
Walgreens
459 Powell St
10.2022 - 02.2023
- Assist the manager in evaluating and developing displays, including promotional ,seasonal, super structures, and sale merchandise. Complete the reset and revisions.
- Responsible and accountable for registering all related sales on the assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
- Assist the manager in reviewing order exceptions on order release day and assist in reverse logistics such as unsalable products, returning, empty packages.
- Assist at Pharmacy out the window as requested.
- Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as requested.
- Complete special assignments and other tasks as assigned such as store walk, outdated checking and call-in.
- Responsible for bag checks of team members before leaving the store.
- Has working knowledge of store systems and the store equipment.
Customer service associate
Walgreens
459 Powell St
06.2022 - 07.2022
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customers and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
- Checks in and prices merchandise as required or as directed by store manager or communicated by shift leader.
- Doing go-back (put items back to corresponding shelves).
Salesperson
Quickly Bubble Tea
2800 Leavenworth St A11
04.2015 - 11.2019
- Informed customers of current store promotions to encourage additional sales purchases such as students' discounts, FiveStar Reward and daily or seasonal promotions etc.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers such as picking up the orders with the receipts only, especially some quite busy terms during some holidays.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Approached browsing customers to initiate conversations to determine buying preferences, especially to find a similar topic with the customers shortly in their local languages to improve the quality of customer services.
- Coordinated restocking of the sales floor with current merchandise and accurate signage for current promotions. For example, I could convince the customers to order on the same or similar products for the back kitchen staff to achieve the purpose of improving work efficiency and greatly reducing customers' waiting time.
- Completed inventory counts and ordered merchandise. I always put the most frequently used goods and the stuff with the closest date on the front shelf and stick the note paper for the staffs' references.
Announcer
Intramural Broadcasting Station
10.2011 - 04.2013
- Delivered newsworthy stories on air using perfect pronunciation and inflection
- Two days of Morning News with weather forecast for the days weekly in edited and recorded mode
- Three days of Noon News weekly in live broadcasting mode.
Education
Registered Nursing
City College of San Francisco
01.2020
General Education
City College of San Francisco
06.2017
Non Credit English Class
City College of San Francisco
12.2014
Fashion Design
Hubei Institute of Fine Arts
08.2011
High School Diploma -
Wuhan No.48
06.2011
Skills
- Adaptability
- Problem solving strength
- Staff management
- Attention to detail
- Broadcast voice
- Team leader
- Wittiness
- Emergency care
- Adapt to circumstances
- Time management
- Safety procedures
- Empathy
- Collaboration
- Tacit agreement
- Multilingualism (English and standard Mandarin Chinese)
- Needs analysis
- Basic hand painted
- New employees trainer
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Crew
Trader Joe's #225
02.2023 - 05.2024
Shift Lead
Walgreens
10.2022 - 02.2023
Customer service associate
Walgreens
06.2022 - 07.2022
Salesperson
Quickly Bubble Tea
04.2015 - 11.2019
Announcer
Intramural Broadcasting Station
10.2011 - 04.2013
General Education
City College of San Francisco
Non Credit English Class
City College of San Francisco
Fashion Design
Hubei Institute of Fine Arts
High School Diploma -
Wuhan No.48
Registered Nursing
City College of San Francisco