Alan Small
Lowell,MA
Summary
Flooring, decor, and windows sales specialist with extensive experience in customer service and sales achievement. Proven ability to meet sales targets while managing product inventory effectively. Both district and regionally recognized for strong communication skills, with an expertise in assessing client needs to recommend appropriate flooring solutions. Track record of enhancing store sales through innovative marketing strategies and maintaining vendor relationships. Electromechanical assembler with proven expertise in high-volume production environments. Skilled in schematic interpretation, electrical wiring, and mechanical assembly. Results-driven collections agent with expertise in customer service, problem-solving, and data interpretation. Demonstrated ability to manage sensitive financial information while negotiating payment arrangements and analyzing account data to enhance recovery outcomes.
Overview
5
5
years of professional experience
Work History
Collections Agent
Zwicker & Associates P.C.
Andover, Massachusetts
10.2025 - Current
- Managed a high-volume portfolio of consumer accounts, conducting outbound and inbound calls.
- Negotiated payment arrangements and settlements in compliance with FDCPA, state regulations, and firm policies.
- Analyzed delinquent account data to identify recovery opportunities and resolve outstanding balances.
- Managed sensitive financial information with discretion and accuracy.
- Developed strong communication and negotiation skills in a fast-paced, metrics-driven environment.
Flooring, Decor, and Window Treatments Specialist
The Home Depot Inc
Nashua, NH
04.2021 - 09.2025
- Assisted in developing strategies to increase customer satisfaction levels.
- Understanding customer preferences, project scope, and budget to recommend the right flooring and décor products.
- Design assistance on design layouts, color schemes, and material selection for flooring and décor projects.
- Installation support via assisting customers with installation details, measuring, and ordering materials for projects.
- Processing orders, tracking inventory, and ensuring the accurate delivery of flooring, decor items, and related products.
Electromechanical Technician
Monarch Instrument
Amherst, NH
05.2021 - 11.2023
- Performed preventive maintenance on electromechanical equipment, including troubleshooting and repair of mechanical parts.
- Monitored performance of equipment and reported any problems to management.
- Diagnosed malfunctions in complex electromechanical systems utilizing test equipment such as tachometers, stroboscopes, recorders, and vibration meters.
Education
Bachelor of Science - Finance And Accounting Management
Northeastern University
Boston, MA04-2027
Bachelor of Arts - Economics
The University of Pittsburgh
Pittsburgh, PASkills
- Market research
- Customer service
- Inventory management
- Problem-solving
- Flooring materials expertise
- Data interpretation
- Specifications preparation
- Component calibration
- System testing
Accomplishments
- Diploma with Distinction
- New Hampshire State Scholar
Languages
English
Native/ Bilingual
Spanish
Limited
Maltese
Limited
Affiliations
Economics and banking
Researcher
Wildlife conservation
New Hampshire State Scholar
New England regionally recognized sales specialist
Timeline
Collections Agent
Zwicker & Associates P.C.
10.2025 - Current
Electromechanical Technician
Monarch Instrument
05.2021 - 11.2023
Flooring, Decor, and Window Treatments Specialist
The Home Depot Inc
04.2021 - 09.2025
Bachelor of Science - Finance And Accounting Management
Northeastern University
Bachelor of Arts - Economics
The University of Pittsburgh