ALAN TORRES
Instacart
Conroe,US
2
Languages
9
years of professional experience
Driven professional with much experience in customer service and organizational skills, seeking to apply leadership and problem solving skills in a new role. Adaptable with the ability to connect with people in a positive way. Detail oriented and problem solving mindset to take on any challenge presented whether it be individually tasked or with a team.
Work History
Shopper
2 Years 5 Months- Delivered orders that were properly staged within an allotted time frame.
- Transparent communication to ensure customer satisfaction
- Went above and beyond, while following company policy regarding safety and security.
Education Consultant
2 Years 3 Months- Independent sales representative in direct sales of educational products
- Relocated to another state, working on average 80+ hours a week for 12 weeks in summer of '21(Florida) and '22/'23(Michigan)
- Attended over 100 hours of management training
- Establish Success Habits(i.e, Schedule, Problem Solving, Time management)
- Completed all ordering, inventory, accounting, sales, scheduling, presentation, and delivering products.
Garden Center Associate
4 Months- Assisted customers with plant selection and care recommendations to enhance gardening success.
- Educated customers on seasonal planting techniques and product usage for improved gardening outcomes.
- Managed inventory levels, restocking products to maintain optimal availability for customers.
- Collaborated with team members to create visually appealing displays that attract customer interest.
Administrative Assistant
4 Months- Directed customer communication(English/Spanish) to appropriate department personnel.
- Maintained files and filing of sensitive information.
- Answered phone calls and emails and filtering them to desired departments in a reasonable amount of time
Assistant Mechanic
1 Year 11 Months- Cleaned work areas and organized tools to maintain a neat workspace.
- Changed oil, spark plugs, and assembled UTV framing or accessories on just bought or preowned products.
- Assisted mechanic on lifting task on loads exceeding 50 lbs
- Test drive UTV's to ensure proper performance.
Server
2 Months- Greeted and accommodated guests to provide a positive environment
- Used communication and deescalation to resolve issues with orders or wait times.
- Provided recommendations or alternatives with extensive knowledge of the menu and cuisine
Cook
1 Year 11 Months- Maintained cleanliness and organization of kitchen equipment, appliances, and utensils.
- Demonstrated ability to work quickly and accurately in high-pressure environments.
Education
Bachelor of Science (B.S.) - Psychology and Criminal Justice
GPA: 3.49
Skills
Customer Service
Organizational skills
Leadership
Administrative Experience
Time Management
Problem Solving
Microsoft Excel
Customer relations
LANGUAGES
Spanish
Bilingual
Timeline
Shopper
Instacart
03.2024 - CurrentRead More
Garden Center Associate
Lowes Hardware
01.2023 - 05.2023Read More
Administrative Assistant
Monterey Mushroom
01.2022 - 05.2022Read More
Education Consultant
Southwestern Advantage
05.2021 - 08.2023Read More
Assistant Mechanic
Kawasaki
06.2019 - 05.2021Read More
Server
Los Ranchos
06.2019 - 08.2019Read More
Cook
Tx Burger
06.2017 - 05.2019Read More
Sam Houston State University
Bachelor of Science (B.S.) from Psychology and Criminal Justice
Read More