Johanna Jackson
Conroe,TX
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated at Shipt and other leading companies. Skilled in online order fulfillment and supply chain management, with a strong work ethic and a knack for maintaining high accuracy and efficiency. Expertise in reducing errors and improving order processing speed, contributing to significant operational improvements.
Overview
18
18
years of professional experience
Work History
Shopper
Shipt
Houston, TX
10.2023 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
Amazon Flex Driver
Amazon
Houston, TX
10.2022 - Current
- Handled packages responsibly, reducing instances of damage or loss during transit.
- Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
- Increased customer satisfaction with timely deliveries and accurate package handling.
- Completed thorough vehicle inspections before each shift, identifying any potential maintenance needs or safety concerns early on.
Grocery Shopper
Spark
Houston, TX
07.2021 - 08.2023
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
Production Worker
Gary Platt Manufacting
Reno, NV
02.2019 - 03.2021
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Improved warehouse efficiency by skillfully operating pallet jacks for transporting materials and organizing inventory.
- Transported products with electric pallet jack to prepare for shipping.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Production Worker
Tesla
Reno, NV
12.2017 - 02.2019
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Assisted in training new employees on production processes, ensuring a seamless integration into the team.
- Prepared boxes of Products and stacked pallets.
- Contributed to a well-organized warehouse environment through the effective use of pallet jacks in relocating stock items.
- Displayed excellent time management skills through punctual completion of assigned duties while maintaining precision in handling materials with the pallet jack.
Assistant Store Manager
Chicos Fas.
Houston, TX
06.2006 - 12.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Education
Highschool Diploma -
Kenai Central Highschool
Kenai, AK05.1994
Skills
- Strong Work Ethic
- Online order fulfillment
- Mobile payment processing
- Supply Chain Understanding
- Shipping Documentation
- Warehouse Operations
- Shipping procedures
Timeline
Shopper
Shipt
10.2023 - Current
Amazon Flex Driver
Amazon
10.2022 - Current
Grocery Shopper
Spark
07.2021 - 08.2023
Production Worker
Gary Platt Manufacting
02.2019 - 03.2021
Production Worker
Tesla
12.2017 - 02.2019
Assistant Store Manager
Chicos Fas.
06.2006 - 12.2017
Highschool Diploma -
Kenai Central Highschool