Alan Tran
Huntington Beach,CA
Summary
Versatile and dynamic professional with over 20 years of customer service excellence, notably at Farmers Insurance Exchange. Mastered multitasking and problem-solving, ensuring high customer satisfaction and efficiency. Fluent in English and Vietnamese, with a proven track record in schedule management and technology proficiency. Achieved honors in CST classes, underscoring a commitment to continuous learning and skill enhancement. Customer-oriented and hardworking.
Overview
27
27
years of professional experience
Work History
Driver
Lyft And Uber
Huntington Beach, CA
02.2018 - Current
- Enhanced customer satisfaction by providing courteous and professional service.
- Managed time effectively to meet tight delivery deadlines.
- Ensured vehicle cleanliness and performed regular maintenance checks.
Car Salesperson
South Coast Acura and Subaru
Costa Mesa, CA
05.2016 - 02.2017
- Showcased vehicle features, had product knowledge and took customers on test drives in local area.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Consistently exceeded quotas by pursuing and closing sales.
Office Manager
Farmers Insurance Exchange
Westminster, CA
08.2001 - 04.2007
- Closed sales on new policies by presenting insurance options to customers accurately and efficiently.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Responded promptly to customer inquiries about their policies and provided timely updates as needed.
Sales Associate
J Crew Customer Service And Distribution Center
Costa Mesa, CA
08.1999 - 08.2001
- Greeted customers and provided exceptional customer service.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Telemarketer
AC Air-Conditions
Anaheim, CA
01.1998 - 03.1998
- Cross-sold additional products and services to purchasing customers.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Education
Information And Computer Systems Certification - Information And Computer Systems
Coastline Community College
Fountain Valley, CA10-2019
High School Diploma -
La Quinta High School
Westminster, CA06-1996
Skills
- Punctuality and multitasking
- Customer service and sales expertise
- Friendly and outgoing
- Skilled in resolving and troubleshooting
- Fluent in English and Vietnamese
- Computer knowledge and technology-savvy
- Upselling and cross selling
- Well-organized and attention to detail
Timeline
Driver
Lyft And Uber
02.2018 - Current
Car Salesperson
South Coast Acura and Subaru
05.2016 - 02.2017
Office Manager
Farmers Insurance Exchange
08.2001 - 04.2007
Sales Associate
J Crew Customer Service And Distribution Center
08.1999 - 08.2001
Telemarketer
AC Air-Conditions
01.1998 - 03.1998
Information And Computer Systems Certification - Information And Computer Systems
Coastline Community College
High School Diploma -
La Quinta High School
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