Alan Treviño
Edinburg,TX
Summary
Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
26
26
years of professional experience
Work History
Sales Associate
NexGen Agency
09.2023 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers place orders on-line.
- Helped customers who fell victim to fraudulent orders.
Customer Service Representative
Senture, LLC
02.2023 - 09.2023
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Police Officer
City of Edinburg
07.2011 - 12.2015
- Provide for public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations
- Record facts to prepare reports that document incidents and activities
- Monitor, note, report, and investigate suspicious persons and situations, safety hazards, and unusual or illegal activity in patrol area
- Identify, pursue, and arrest suspects and perpetrators of criminal acts
- Patrol specific area on foot, horseback, or motorized conveyance, responding promptly to calls for assistance
- Review facts of incidents to determine if criminal act or statute violations were involved
- Render aid to accident victims and other persons requiring first aid for physical injuries
- Investigate traffic accidents and other accidents to determine causes and to determine if a crime has been committed
- Testify in court to present evidence or act as witness in traffic and criminal cases
- Photograph or draw diagrams of crime or accident scenes and interview principals and eyewitnesses.
Police Officer
City of Edinburg
03.2004 - 06.2010
- Provide for public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations
- Record facts to prepare reports that document incidents and activities
- Monitor, note, report, and investigate suspicious persons and situations, safety hazards, and unusual or illegal activity in patrol area
- Identify, pursue, and arrest suspects and perpetrators of criminal acts
- Patrol specific area on foot, horseback, or motorized conveyance, responding promptly to calls for assistance
- Review facts of incidents to determine if criminal act or statute violations were involved
- Render aid to accident victims and other persons requiring first aid for physical injuries
- Investigate traffic accidents and other accidents to determine causes and to determine if a crime has been committed
- Testify in court to present evidence or act as witness in traffic and criminal cases
- Photograph or draw diagrams of crime or accident scenes and interview principals and eyewitnesses.
Deputy Sheriff
Jim Hogg County Sheriff's Office
07.2001 - 01.2003
- Provide for public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations
- Record facts to prepare reports that document incidents and activities
- Monitor, note, report, and investigate suspicious persons and situations, safety hazards, and unusual or illegal activity in patrol area
- Identify, pursue, and arrest suspects and perpetrators of criminal acts
- Patrol specific area on foot, horseback, or motorized conveyance, responding promptly to calls for assistance
- Review facts of incidents to determine if criminal act or statute violations were involved
- Render aid to accident victims and other persons requiring first aid for physical injuries
- Investigate traffic accidents and other accidents to determine causes and to determine if a crime has been committed
- Testify in court to present evidence or act as witness in traffic and criminal cases
- Photograph or draw diagrams of crime or accident scenes and interview principals and eyewitnesses.
Dispatcher
Jim Hogg County Sheriff's Office
03.1998 - 07.2001
- Question callers to determine their locations, and the nature of their problems to determine type of response needed
- Receive incoming telephone or alarm system calls regarding emergency and nonemergency police and fire service, emergency ambulance service, information and after hour's calls for departments within a city
- Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures
- Record details of calls, dispatch, and messages
- Enter, update, and retrieve information from Teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles
- Maintain access to, and security of, highly sensitive materials
- Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
Education
No Degree - Computer Support Technician
Kaplan College
McAllen, TX09.2010
No Degree - Peace Officer License
Laredo Community College
Laredo, TX05.2001
Hebbronville High School
Hebbronville, TX01.1996
Skills
- Active Listening - Giving full attention to what other people are saying, taking time to understand points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Critical Thinking - Using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
- Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do
- Speaking - Talking to others to convey information effectively
- Coordination - Adjusting actions in relation to others' actions
- Negotiation - Bringing others together and trying to reconcile differences
- Persuasion - Persuading others to change their minds or behavior
- Reading Comprehension - Understanding written sentences and paragraphs in work related documents
- Service Orientation - Actively looking for ways to help people
Timeline
Sales Associate
NexGen Agency
09.2023 - Current
Customer Service Representative
Senture, LLC
02.2023 - 09.2023
Police Officer
City of Edinburg
07.2011 - 12.2015
Police Officer
City of Edinburg
03.2004 - 06.2010
Deputy Sheriff
Jim Hogg County Sheriff's Office
07.2001 - 01.2003
Dispatcher
Jim Hogg County Sheriff's Office
03.1998 - 07.2001
No Degree - Computer Support Technician
Kaplan College
No Degree - Peace Officer License
Laredo Community College
Hebbronville High School
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