Alan Vera
Bellport,NY
Summary
Seasoned professional bringing advanced route planning and load management abilities developed over several years of transportation experience. Solid safety record with strong commitment to successful operations and customer satisfaction. Highly organized individual with defensive driving expertise.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Owner/Operator
Sunrise Medical Transportation
Bellport
2026.03 - Current
- Managed daily operations of medical transportation services.
- Scheduled and coordinated transport for patients and clients.
- Ensured compliance with safety regulations and protocols.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Monitored scheduling software for efficient route planning.
- Observed safety protocols and driving laws to maximize road and personnel safety.
- Identified potential risks associated with operations in order to minimize liabilities.
- Developed relationships with healthcare providers for referrals.
- Communicated effectively with clients regarding service updates.
- Trained staff on customer service and transportation procedures.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Provided leadership support for team members through coaching and mentorship programs.
Lyft Driver
Lyft
New York, New York
2016.07 - 2025.08
- Provided safe and efficient transportation for passengers to various destinations.
- Communicated effectively with riders to ensure a positive travel experience.
- Navigated routes using GPS technology for timely arrivals and departures.
- Adapted quickly to changing traffic conditions and passenger needs during rides.
- Managed in-app navigation and payment systems for smooth transactions.
- Cultivated a friendly atmosphere through engaging conversations with riders.
- Assisted passengers with special needs, ensuring comfort and safety during rides.
Taxi Driver
440 car service
Brooklyn, Ny
2004.07 - 2016.07
- Navigated city routes efficiently to ensure timely passenger pickups.
- Provided excellent customer service by assisting passengers with their needs.
- Provided door-to-door service for passengers in a safe and courteous manner.
- Communicated effectively with dispatch to coordinate ride requests seamlessly.
- Developed knowledge of local traffic patterns to optimize driving routes effectively.
- Maintained vehicle cleanliness and performed routine safety checks regularly.
- Cleaned vehicle regularly to maintain professional appearance.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Inspected tires, lights, brakes, gas level, oil level. prior to each trip.
- Adhered to all traffic regulations and company policies consistently while driving.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Greeted customers and provided assistance with luggage.
Taxi Dispatcher
Liberty car service
Ridgewood, New York
1995.11 - 2004.07
- Coordinated passenger pickups and drop-offs for efficient service delivery.
- Communicated with drivers to ensure timely response to requests.
- Monitored driver locations and assigned appropriate vehicles for each customer request.
- Utilized dispatch software to track vehicle locations in real-time.
- Monitored traffic conditions to optimize route planning for vehicles.
- Kept track of taxi availability and estimated times of arrival at pickup locations.
- Handled customer inquiries and resolved issues promptly and professionally.
- Trained new dispatchers on procedures and communication protocols.
Education
Tecnico
Gualaceo, EcuadorSkills
- Fleet management
- Route optimization
- Safety regulations
- Scheduling software
- Customer relationship management
- Effective communication
Languages
Spanish
Full Professional
Certification
- I have hick license for New York City taxi and limousine
- Cdl drivers license
Accomplishments
- Yes I was driver of the month with Lyft
References
References available upon request.
Timeline
Owner/Operator
Sunrise Medical Transportation
2026.03 - Current
Lyft Driver
Lyft
2016.07 - 2025.08
Taxi Driver
440 car service
2004.07 - 2016.07
Taxi Dispatcher
Liberty car service
1995.11 - 2004.07
Tecnico