Alan Williams
Mt Gilead,NC
Summary
Dynamic professional with a strong background in customer service excellence at Edwards Funeral Home. Proven ability to establish trust and deliver exceptional service while maintaining sensitivity. Skilled in issue resolution and team collaboration, ensuring a welcoming environment for clients. Reliable and punctual, committed to fostering positive customer relations.
Overview
6
6
years of professional experience
Work History
Cashier at Parry's Produce and More
Ben Parry
05.2024 - 08.2024
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
Dish Washer/ Bus Boy
River Wild
06.2018 - 08.2023
- Maintained clean and hazard-free work areas.
- Kept equipment in good working order and properly stored between jobs.
- Trained new employees on proper washing procedures and company policies.
- Vacuumed and steam cleaned interior floors carpet and seating.
Funeral Director
Edwards Funeral Home
09.2019 - 12.2019
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
Education
Bachelor of Science - Social Science And History
Campbell University
Buies Creek, NC05-2025
Associate of Arts - History, And Arts
Montgomery Community College
Troy, NC05-2023
Skills
- Customer service
- Customer assistance
- Written and verbal communication
- Time management skills
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Customer relations
- Issue resolution
- Problem-solving
Timeline
Cashier at Parry's Produce and More
Ben Parry
05.2024 - 08.2024
Funeral Director
Edwards Funeral Home
09.2019 - 12.2019
Dish Washer/ Bus Boy
River Wild
06.2018 - 08.2023
Bachelor of Science - Social Science And History
Campbell University
Associate of Arts - History, And Arts
Montgomery Community College
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