Alana Biank

• Collaborated with admissions, registrar, academic affairs, business office, faculty, and administration to promote retention and support timely academic progress.

• Assisted students with payment inquiries and provided account support to enhance student satisfaction.

• Maintained accurate student records, transcripts, and confidential files to ensure data integrity.

• Processed admission, transfer, and academic request forms.

• Kept student documents, account information, and tuition ledgers current.

• Welcomed Retro Fitness members and guests at front desk, creating positive first impressions.
• Processed membership sign-ups, renewals, and guest check-ins with accuracy.
• Answered phone calls and provided detailed club information to prospective members, enhancing their interest.
• Scheduled tours and walked new visitors through gym amenities.
• Resolved member questions and concerns with professional communication.
• Processed payments, updated accounts, and completed daily sales paperwork accurately and efficiently.
• Maintained front desk area and lobby cleanliness throughout shifts.

• Conducted microbiological testing on finished goods for bacterial and fungal contamination, recording and interpreting results against controls. Released products when results indicated no growth, while implementing holds and re-testing procedures for products with detected growth.
• Sampled and plated finished goods (beauty products i.e. lotions, shampoos, hair products, etc.) for micro testing using aseptic technique with use of media and micropipettes in a sterilized fume hood
• Performed TAME, TYMC, and Pathogen testing on products
• Plates were analyzed after incubation for any growth and any present growth was recorded. Growth was compared to fungal and bacterial controls
• Classified microbial growth observed on plates to assess contamination.
• Calibrated laboratory equipment to ensure accurate measurements during testing.
• Prepared media used in sampling and plating of finished goods and controls
• Maintained laboratory notebooks and recorded all data in compliance with cGMP/GLP protocols to ensure traceability and regulatory adherence.
• Shared verified data with stakeholders to support product release and compliance.

• Conducted quality assurance testing on finished goods for specific gravity, viscosity, melting point, pH, color, and fragrance, ensuring compliance with acceptable standards. Closed out batches in SysPro and released for filling, while verifying accuracy of batch cards and completeness of test and micro results.
• Analyzed bulk and finished products using viscometer, pH meter, pycnometer, and penetrometer, completing documentation in accordance with cGMP/GLP protocols.
• Completed documentation for the analysis of raw materials using FTIR, pH meter, pycnometer, and melting point apparatus.
• Issued release documentation for raw materials and bulk product
• Performed calibration of equipment used during testing of raw materials and products made
• Performed job receipt and job closure in SysPro
• Performed daily audit on finished products ready to be shipped
• Witnessed pre-weigh of chemicals prior to and during addition to batches being made
• Documented micro and analytical results for bulk and finished goods, generating Certificate of Analysis to confirm product quality.
• Issued/maintained and ensured accuracy of batch cards
• Acquired necessary supplies for lab operations and batching processes.
• 40 Hours/Week