Alana Bonilla-Lopez
Orange Park,Florida
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
5
5
years of professional experience
Work History
Food Truck Operator
Pa'Pikar Food Truck
03.2022 - Current
- Greeted customers, answered menu questions and responded to complaints.
- Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
- Accepted orders and packed food for takeout and delivery.
- Ensured cleanliness and safety within food truck, adhering to local health department guidelines.
- Collaborated closely with team members, fostering a cooperative work environment to meet daily goals.
Small Business Owner/Entrepreneur
Self-employeed
12.2019 - Current
- Bake and personalize cookies
- Personalized rice Krispies treats
- Personalized chocolate covered strawberries
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Student Orientation Leader
University Of North Florida Student Union Administration
04.2023 - 08.2024
- Assisted in the design of promotional materials for orientation events, increasing visibility among prospective attendees.
- Organized campus tours, highlighting key facilities and resources available to students.
- Maintained open communication with administration, providing feedback on orientation events to improve future sessions.
- Led small group discussions focused on important aspects of college life such as study habits and time management strategies.
- Served as a resource for incoming students, answering questions and addressing concerns about university life.
- Educated incoming students on university policies, procedures, and expectations regarding academics and behavior.
Volunteer
Orange Park Hospital
06.2021 - 07.2021
- During the Summer of 2021, I volunteered at the hospital in the NICU (Neonatal Intensive Care Unit) for six weeks
Education
Bachelor of Science - Health Sciences
University of North Florida
Jacksonville, FL06.2026
High School Diploma -
Orange Park High School
Orange Park, FL05.2022
Skills
- Certified Nursing Assistant
- Certified in First Aid
- CPR certified
- Certified in Microsoft Office 2016
- Bilingual speaker
- Food Preparation
- Allergy awareness
- Menu development
- Social Media Promotion
Languages
Spanish
Native or Bilingual
Timeline
Student Orientation Leader
University Of North Florida Student Union Administration
04.2023 - 08.2024
Food Truck Operator
Pa'Pikar Food Truck
03.2022 - Current
Volunteer
Orange Park Hospital
06.2021 - 07.2021
Small Business Owner/Entrepreneur
Self-employeed
12.2019 - Current
Bachelor of Science - Health Sciences
University of North Florida
High School Diploma -
Orange Park High School