Alana Buie
Mebane,NC
Summary
Dynamic Pharmacy Benefits Manager at TTEC, skilled in claims processing and healthcare data analysis. Achieved improved patient outcomes through effective medication management and pricing strategy development. Known for delivering exceptional customer service and collaborating with healthcare providers to enhance care quality. Committed to optimizing operational efficiency and empowering members in their healthcare decisions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pharmacy Benefits Manager
TTEC/Optum/Remote
06.2024 - 04.2025
- Ensured compliance with regulatory requirements, maintaining accurate records and documentation of pharmacy benefit management activities.
- Improved patient outcomes by efficiently managing pharmacy benefit programs and optimizing medication therapy.
- Provided expert guidance on complex issues related to formulary management, drug pricing, rebate negotiations, and clinical program development.
- Collaborated with healthcare providers to optimize patient care and promote appropriate medication use.
- Delivered high-quality customer service through prompt resolution of inquiries from members, providers, or other parties involved in the delivery of pharmacy benefits services.
- Educated members about their prescription drug coverage options, empowering them to make informed decisions about their healthcare needs.
Web Tech Support Training
TTEC/United Health Care
05.2024 - 06.2024
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Trained to provide exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Aided in enhancing website user experience with thorough usability testing.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Trained to optimize customer experience by delivering superior services and effectively troubleshooting issues.
Customer Protection Repesentative
TTEC/Bank of America/Unemployment/Remote
04.2020 - 06.2024
- Supported loss prevention efforts by identifying trends in theft and reporting findings to management for further action.
- Provided exceptional customer service, assisting callers with questions, concerns, and locating account activity.
- Participated in regular training sessions to stay up-to-date on industry best practices and emerging trends in retail security.
- Improved customer safety by promptly addressing potential hazards and ensuring proper signage was in place.
- Collaborated with fellow team members to ensure all areas of the customer unemployment accounts were monitored effectively for suspicious activity.
- Utilized strong interpersonal skills to de-escalate tense situations between customers and staff, maintaining a safe and welcoming environment for all.
- Contributed to a positive customer experience by greeting customers warmly upon calling regarding accounts.
- Completed detailed incident reports following any security breaches or instances of suspected theft, allowing for timely follow-up actions.
- Wrote reports outlining activities and results.
- Ensured accurate record-keeping by logging daily activities, incidents, and observations in the customer accounts.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Wrote reports for internal and external crime, or theft.
- Worked closely with management to develop innovative solutions for reducing losses due to theft or damage within the customers unemployment accounts.
- Implemented and maintained loss prevention programs in close collaboration with bank management.
- Educated bank personnel and customers to apply best practices and comply with loss prevention policies and procedures.
Casual/CEP
United States Postal Services-temp
12.2019 - 01.2020
- Ensured timely dispatch of outgoing mail, preparing packages and envelopes with appropriate postage and labeling.
- Improved mail processing efficiency by sorting and organizing incoming mail according to specific routing codes.
- Reduced damage to parcels by carefully handling fragile items during sorting and transportation processes.
- Managed time-sensitive materials effectively, ensuring their prompt delivery within designated deadlines.
- Supported team members in managing high-volume periods, effectively reducing delays in mail distribution.
- Implemented quality control procedures for proper packaging materials usage, minimizing waste while maintaining protection of mailed items.
- Operated various types of machinery used in the mail handling process safely and efficiently.
- Contributed to a well-organized workspace, maintaining a clean and clutter-free environment for efficient mail processing tasks.
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
- Maintained high level of confidentiality with mail items in line with regulations.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Proved successful working within tight deadlines and a fast-paced environment.
Home Care Provider
In Home Support Services
01.2015 - 07.2018
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Assisted disabled clients to support independence and well-being.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted patients with self-administered medications.
- Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
- Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
- Provided emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.
- Delivered high-quality care under pressure in emergency situations, ensuring the safety of both the patient and caregiver team members present at those times.
- Facilitated recovery by assisting patients with physical therapy exercises and mobility support.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to individual patient needs.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided transportation and appointments management.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Transported clients for medical and personal outings.
- Administered medications in accordance with doctor's instructions.
- Scheduled and coordinated medical appointments.
- Utilized universal precautions and infection control principles in all aspects of care.
- Improved patients' comfort with massage and application of topical treatments.
- Researched and recommended community resources to meet clients' needs.
IHSS Care Provider
IHSS Adult Services Program
09.2011 - 12.2013
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Provided mobility assistance such as walking and regular exercising.
- Maintained strict confidentiality regarding all aspects of client personal information and medical history.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Promoted mental wellness by engaging clients in meaningful conversations and recreational activities suited to their interests.
- Demonstrated patience and empathy while assisting clients experiencing cognitive or physical challenges.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Provided compassionate and patient-focused care to cultivate well-being.
Education
GED -
Emily Griffith Technical College
Denver, CO08-1979
Skills
- Claims processing
- Healthcare data analysis
- Pricing strategy
- Medication management
Certification
- Paraeducator/Instructional Assistant, Solano County of Education Fairifeld, CA- March 25, 2011
Timeline
Pharmacy Benefits Manager
TTEC/Optum/Remote
06.2024 - 04.2025
Web Tech Support Training
TTEC/United Health Care
05.2024 - 06.2024
Customer Protection Repesentative
TTEC/Bank of America/Unemployment/Remote
04.2020 - 06.2024
Casual/CEP
United States Postal Services-temp
12.2019 - 01.2020
Home Care Provider
In Home Support Services
01.2015 - 07.2018
IHSS Care Provider
IHSS Adult Services Program
09.2011 - 12.2013
GED -
Emily Griffith Technical College
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