Alana Castillo

This role requires efficiently coordinating patient appointments and transportation, ensuring timely scheduling and smooth logistics. Responsibilities also include maintaining accurate records of patient appointments, updating medical information, and managing medical records to ensure organization and compliance with healthcare regulations.

Experienced Lead Receptionist/Supervisor adept at managing diverse responsibilities in a fast-paced healthcare environment. Proven track record of team leadership, scheduling optimization, administrative nursing and general receptionist duties. Demonstrates exceptional customer service, organizational skills, and commitment to operational excellence.

Delivered excellent customer service in person and by phone, providing information on park services, attractions, and fees. Operated the point of sale system in adherence to policies, and assisted with reservations, check-ins, and merchandise sales.