Alana Celestra

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Controlled line and crowd with quick, efficient service.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Maintained regular and consistent attendance and punctuality.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.
• Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
• Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
• Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
• Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
• Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
• Increased repeat business by providing exceptional customer service and building rapport with patrons.
• Collaborated with local bakeries to offer selection of fresh pastries, complementing coffee menu and boosting overall sales.
• Created seasonal beverage menu, driving increased interest and sales during holiday periods.
• Conducted regular quality control checks to uphold highest standards of food and beverage service.
• Enhanced social media presence with engaging content on coffee culture, attracting new customers to caf��.
• Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.

Heavy liftingWork under any weather conditions