Alana Collins
Toms River
Summary
Motivated and tech-savvy professional with hands-on experience in computer hardware, Java programming, and customer-facing roles. Currently pursuing CompTIA Network+ certification with a strong interest in IT support and networking. Proven ability to troubleshoot technical issues, communicate effectively, and adapt quickly in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Automotive Sales Experience
Greased Lightning Classic Cars
03.2021 - Current
- Assisted customers in selecting vehicles based on needs and budget
- Built rapport with clients
- Negotiated sales and maintained customer satisfaction
- Strengthened persuasion, communication, and problem-solving skills
Team Member
BJ’s Restaurant & Brewhouse
09.2021 - Current
- Delivered high-quality customer service in a fast-paced environment
- Handled customer concerns and resolved issues efficiently
- Collaborated with team members to maintain smooth daily operations
- Developed strong communication and multitasking skills
Education
High School Diploma -
Donovan Catholic
Toms River, NJ08-2018
Skills
- Technical: Java, PC building & hardware troubleshooting, basic networking concepts
- Tools: Git (basic), Windows OS, Microsoft Office
- Soft Skills: Communication, problem-solving, customer service, teamwork, adaptability
- Automotive sales experience
- Sales and upselling
- Proficiency in math
Certification
CompTIA Network+ (In Progress)
Associates in Computer Science (Ongoing)
Timeline
Team Member
BJ’s Restaurant & Brewhouse
09.2021 - Current
Automotive Sales Experience
Greased Lightning Classic Cars
03.2021 - Current
High School Diploma -
Donovan Catholic