Excel
Alana Conte
Customer Service/Sales
Port Charlotte,Florida
Summary
High energy Professional Marketing Assistant and Customer Service Representative with 5+ years of experience. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and multi-tasking. Efficiently responding to all customers via phone, email, and zoom.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Prem. Re-Screen
Englewood, Florida
02.2021 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Dedicated Customer Representative with top customer ratings. I handled difficult situations in high-stress environments and put customers at ease. Multitasking ensured that all ends of the business and the customers were working together to achieve satisfaction.
Sales and Marketing Manager
Suncoast Asphalt
Port Charlotte, Florida
06.2018 - 09.2022
- I effectively handled all sales for the West Coast division with 100% customer satisfaction
- I would go and find leads and enforce sales plans that best suited the customer and the business
- Awarded highest Sales Representative 2019-2022.
Education
BSN -
Keiser University - Online
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Penn Foster High School
Skills
Time management, Communication skills, Microsoft excel, Microsoft word, Ability to work alone or with a teamundefined
Software
Word
Zendesk
Timeline
Customer Service Representative
Prem. Re-Screen
02.2021 - 01.2023
Sales and Marketing Manager
Suncoast Asphalt
06.2018 - 09.2022
BSN -
Keiser University - Online
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Penn Foster High School
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