Alana Cuddeback
Port Charlotte,FL
Summary
Adept at multitasking and organization, I enhanced customer satisfaction at Winn Dixie Supermarket by creatively solving problems and maintaining high cleanliness standards. My experience spans from detailed house cleaning to professional cake decorating, showcasing my attention to detail and reliability. Skilled in guest services, I consistently exceed expectations with a positive and professional approach.
Overview
6
6
years of professional experience
Work History
House Cleaner
Self-employed
Port Charlotte, FL
07.2024 - Current
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Maintained and organized cleaning supplies stock.
- Cleaned homes following specific and detailed protocols and requests.
House and Pet Sitter
Self-employed
Port Charlotte, FL
02.2022 - Current
- Adapted quickly to different home environments and routines, ensuring a seamless experience for homeowners.
- Managed pet care for various animals, including feeding, walking, and administering medications as required.
- Provided daily care for clients' pets including feeding, exercising, grooming, administering medications, and providing companionship.
Cake Decorator
Winn Dixie Supermarket
Port Charlotte, FL
08.2019 - Current
- Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Adhered to safety protocols to minimize mishaps and accidents with baking equipment.
- Assisted customers with planning cake vision, including color, theme and size.
- Followed safety protocols while using sharp utensils such as knives or spatulas.
- Assisted customers in selecting appropriate cake designs for their events.
- Organized supplies to ensure efficient workflow during cake decorating process.
- Troubleshot any issues that arose during the cake decorating process.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Formulated designs based on customer specifications.
- Exceeded customer satisfaction by finding creative solutions to problems.
Cashier
Winn Dixie Supermarket
Port Charlotte, FL
02.2019 - 08.2020
- Operated the cash register efficiently and accurately, processed payments by cash, check, credit card, and gift card.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Built and maintained productive relationships with employees.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained work area and kept cash drawer organized.
- Verified customer age requirement for alcohol or tobacco purchases.
- Learned roles of other departments to provide coverage and keep store operational.
Education
GED -
Charlotte Technical College
Port Charlotte, FL10-2019
Skills
- Patience and composure
- Phone etiquette
- Cultural awareness
- Customer inquiries
- Guest services
- Attention to detail
- Time management
- Reliability and punctuality
- Multitasking and organization
- Positive and professional
References
References available upon request.
Timeline
House Cleaner
Self-employed
07.2024 - Current
House and Pet Sitter
Self-employed
02.2022 - Current
Cake Decorator
Winn Dixie Supermarket
08.2019 - Current
Cashier
Winn Dixie Supermarket
02.2019 - 08.2020
GED -
Charlotte Technical College