Alana Dalke
Winlock
Summary
Dynamic professional with a proven track record in customer service and team collaboration. Successfully enhanced customer satisfaction through effective problem-solving and innovative solutions. Recognized for exceptional communication skills and attention to detail while working with diverse teams to achieve project objectives. Committed to delivering high-quality service and fostering positive relationships.
Overview
16
16
years of professional experience
Work History
Stay at home mom
Self
Winlock
09.2009 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Achieved cost-savings by developing functional solutions to problems.
- Completed routine maintenance and repair.
Education
High School Diploma -
Battle Ground High School
Battle Ground, WA06-2008
Skills
- Customer service
- Customer relationship management
- Team collaboration
- Issue resolution
- Task organization
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Creative solutions
- Verbal communication
- Recordkeeping
- Calm under pressure
- Task prioritization
- Communication
Timeline
Stay at home mom
Self
09.2009 - Current
High School Diploma -
Battle Ground High School