Alana Dawson

Office Manager II

MedQuest Associates/Tricounty Radiology

10.2003 - Current

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules and monitored performance.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assisted in organizing and overseeing assignments to drive operational excellence.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Defined clear targets and objectives and communicated to other team members.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Set aggressive targets for employees to drive company success and strengthen motivation.

Summary

Overview

Work History

Office Manager II

Volunteer

Education

Bachelor of Science - Child And Family Studies, Focus On Human Develpmt

Skills

Timeline

Volunteer

Office Manager II

Bachelor of Science - Child And Family Studies, Focus On Human Develpmt

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