Alana Drugonis
Seymour,CT
Summary
Motivated and detail-oriented Political Science undergraduate with a double minor in Criminal Justice and Forensic Science. Proven experience in customer service, hospitality, and digital marketing. Strong interpersonal and organizational skills with a demonstrated ability to manage fast-paced environments, engage with customers, and contribute to marketing initiatives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hostess/Cashier
67 Family Diner
04.2022 - 08.2025
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported needs of 10 - person wait staff who attended to specific needs of countless customers daily for diner restaurant with social relevancy and intentionality.
Marketing Coordinator
AMA Consulting
03.2024 - Current
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Managed social listening initiatives to track brand sentiment and conversation trends around relevant topics.
Server
Dock 34
07.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Managed approximately 5-12 tables at once
Server
MAG's Pizza Bar and Grill
09.2023 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Marketing Intern
Facility Support Services
03.2020 - 05.2022
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Researched competitor trends and interpreted findings to report conclusions to supervisors.
- Conducted market research to identify target audiences and optimize marketing efforts.
- Designed a webpage
- Assisted in the organization of client files
Barista
Starbucks
03.2021 - 07.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Hostess
SITTING DUCK TAVERN
08.2020 - 01.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collaborated with other hosts to ensure smooth service through dinner rush
Education
Undergraduate Degree - Political Science
Southern Connecticut State University
New Haven, CT05-2026
High school diploma - undefined
Sacred Heart Academy
Hamden, CT05.2022
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Google Workspace (Docs, Sheets, Slides)
- SPSS or other data analysis tools
- Research databases (eg, JSTOR, LexisNexis)
- Evidence handling (theoretical knowledge)
- Crime scene analysis (academic context)
Technical Skills
Criminal Justice/Forensic Science Skills
- Report writing / documentation
- Understanding of criminal law and procedure
- Critical thinking
- Public speaking
- Written communication
- Team collaboration
Soft Skills
Certification
TIPS Certified, September 2023 – Present
Connecticut Driver’s License, Valid through May 2028
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Marketing Coordinator
AMA Consulting
03.2024 - Current
Server
MAG's Pizza Bar and Grill
09.2023 - 11.2023
Server
Dock 34
07.2023 - Current
Hostess/Cashier
67 Family Diner
04.2022 - 08.2025
Barista
Starbucks
03.2021 - 07.2021
Hostess
SITTING DUCK TAVERN
08.2020 - 01.2021
Marketing Intern
Facility Support Services
03.2020 - 05.2022
High school diploma - undefined
Sacred Heart Academy
Undergraduate Degree - Political Science
Southern Connecticut State University
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