Ashley Alfonso
Hialeah,FL
Summary
Detail-oriented and responsible professional with experience in program leadership, team coordination, and customer-facing environments. Skilled in managing daily operations, leading small teams, and maintaining structured, high-quality service environments. Strong communicator with proven ability to multitask, solve problems, and work effectively in fast-paced settings. Seeking to leverage leadership and organizational experience into a role within the technology industry.
Overview
2
2
years of professional experience
Work History
Site Director
City of Hialeah Parks and Recreation
Hialeah, FL
05.2024 - 02.2026
- Oversee daily operations of an aftercare program serving approximately 50 participants ages 5–11
- Lead and coordinate a team of 3–4 staff members per shift to ensure safe, structured, and engaging programming
- Manage scheduling, activity planning, and resource allocation to support program efficiency
- Provide academic support to participants, including homework assistance and learning reinforcement
- Maintain compliance with safety standards, policies, and operational procedures
- Communicate regularly with parents, staff, and administrators to ensure alignment and program success
- Develop leadership, conflict resolution, and team coordination skills in a dynamic environment
Team Member
Papa Johns
Hialeah, FL
01.2024 - 05.2024
- Delivered customer service in a fast-paced food service environment
- Collaborated with team members to ensure efficient order processing and customer satisfaction
- Balanced multiple responsibilities including order preparation, cleanliness standards, and customer interaction
- Strengthened communication, time management, and teamwork skills
Education
Associate of Arts - Developmental Psychology
Miami Dade College
Miami, FL07.2026
High School Diploma -
Westland Hialeah Senior High
Hialeah, FL05.2024
Skills
- Leadership & Team Supervision
- Operations & Program Management
- Communication & Interpersonal Skills
- Problem Solving & Adaptability
- Time Management & Organization
Core Competencies
- Fast-Paced Environment Performance
- Microsoft Office (Word, Excel, PowerPoint)
- Email & Digital Communication Tools
- Scheduling & Basic Administrative Systems
- Data Entry & Organization
Technical Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Site Director
City of Hialeah Parks and Recreation
05.2024 - 02.2026
Team Member
Papa Johns
01.2024 - 05.2024
Associate of Arts - Developmental Psychology
Miami Dade College
High School Diploma -
Westland Hialeah Senior High