Alana Epps
Virginia Beach,VA
Summary
Professional nurse with proven expertise in patient care and leadership in clinical settings. Strong focus on team collaboration, patient safety, and adaptive problem solving. Skilled in managing patient care plans, mentoring staff, and maintaining high standards of practice. Known for reliability, effective communication, and flexibility to meet changing healthcare needs. Background spans bedside nursing, caregiving, customer service, and care coordination, demonstrating strong attention to detail, critical thinking, and remote communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Charge Registered Nurse
Vital Core Health Strategies
12.2023 - Current
- Conduct thorough documentation review for new admissions, ER returns, and patient transfers, ensuring compliance with facility, state, and payer guidelines.
- Evaluate medical necessity of patient care plans in coordination with physicians, DON, and HSA to ensure appropriate use of resources.
- Collaborate with interdisciplinary teams via EMRs and secure digital platforms to streamline communication and decision-making.
- Supervise LPNs and Medication Technicians, reviewing documentation for accuracy and compliance.
- Apply clinical judgment during emergency responses, ensuring adherence to established protocols and regulatory requirements.
- Assist in maintaining quality standards through regular audits and documentation checks.
Care Coordinator
UnitedHealth Group
09.2022 - 11.2023
- Managed intake of members and admission/discharge information, ensuring accurate and timely documentation.
- Collaborated with hospitals, clinics, facilities, and the clinical team to process requests for services from members and providers.
- Oversaw the referral process, including intake, notification, prior authorizations, and census management, ensuring compliance with payer and regulatory requirements.
- Provided triage and care coordination for cases requiring non-clinical assessment or intervention, ensuring appropriate follow-up and escalation.
- Handled member and provider inquiries, resolving issues efficiently while maintaining compliance and high-quality service standards.
Customer Service Supervisor
Capital One
11.2019 - 08.2022
- Assisted customers with online and phone-based payments, ensuring secure transactions and resolving billing inquiries.
- Processed account closures, provided promotional information, and applied fee waivers to support customer retention and satisfaction.
- Updated and maintained accurate account information, including credit card requests, replacements, and reporting of lost or stolen cards.
- Escalated customer concerns to appropriate departments, demonstrating strong judgment and communication skills to ensure efficient resolution.
Patient Care Technician
Sentara
01.2019 - 11.2019
- Assisted clients with daily living activities including dressing, toileting, feeding, and mobility support, ensuring dignity and comfort.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Supported clients with household management such as cleaning, laundry, and meal preparation to maintain a safe and healthy living environment.
- Facilitated community outings and social engagement, promoting independence and quality of life.
- Documented accurate and detailed progress notes in client support plans, ensuring compliance with care standards and regulatory requirements.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
Education
Associate of Science - Nursing
ECPI University
Virginia Beach, VA03-2022
Skills
- EMR/EHR Platforms (Epic, Cerner, Meditech)
- Utilization Review Tools (InterQual, MCG)
- HIPAA & CMS Guidelines
- Microsoft Office Suite Google Workspace Remote Collaboration Tools (Zoom, Teams, Slack)
- Staff leadership
- Clinical training
- Medical records management
Certification
- Licensed Registered Nurse Compact
- BLS
Timeline
Charge Registered Nurse
Vital Core Health Strategies
12.2023 - Current
Care Coordinator
UnitedHealth Group
09.2022 - 11.2023
Customer Service Supervisor
Capital One
11.2019 - 08.2022
Patient Care Technician
Sentara
01.2019 - 11.2019
Associate of Science - Nursing
ECPI University
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