Alana Epps

• Evaluated medical necessity of patient care plans with physicians, DON, and HSA, ensuring optimal resource utilization.

• Collaborated with interdisciplinary teams through EMRs and secure digital platforms, enhancing communication and decision-making.

· Conduct thorough documentation review for new admissions, ER returns, and patient transfers, ensuring compliance with facility, state, and payer guidelines.

• Supervise LPNs and Medication Technicians, reviewing documentation for accuracy and compliance.

• Apply clinical judgment during emergency responses, ensuring adherence to established protocols and regulatory requirements.

• Assisted in maintaining quality standards by conducting regular audits and documentation checks, supporting compliance and care excellence.

· Delivered patient care by assessing, planning, implementing, and evaluating care plans, ensuring compliance with policies and procedures.

· Administer prescribed medications, treatments, and medical interventions in compliance with physician orders and healthcare protocols.

· Managed medical emergencies, including trauma and crises, facilitating timely and appropriate interventions.

· Provide care for patients with chronic conditions, acute illnesses, and mental health issues, coordinating with other healthcare providers as necessary.

· Perform comprehensive physical assessments and history reviews to determine patient health status and prioritize care needs.

Conducted initial medical screenings for incoming inmates to assess health status.

· Documented patient assessments, treatments, and progress in EMR, adhering to facility policies and legal standards.

• • Provided triage and care coordination for cases requiring non-clinical assessment or intervention, ensuring appropriate follow-up and escalation.

• Collaborated with hospitals, clinics, and clinical teams to efficiently process service requests from members and providers.

• Oversaw the referral process, including intake, notification, prior authorizations, and census management, ensuring compliance with payer and regulatory requirements.

Managed member intake and admission/discharge information, ensuring accurate documentation and timely processing.

• • Resolved member and provider inquiries, ensuring compliance and maintaining high service standards.

• Dispense oral, inhalation, and topical medications to patients in accordance with established protocols.
• Observe patients for medication reactions or adverse effects and promptly report concerns to nursing staff.
• Document all administered medications and dosages in the Medication Administration Record (MAR).
• Monitored vital signs and calculated medication dosages while ensuring medication cart remained fully stocked for patient care.
• Coordinated with nursing staff and office manager to manage medical inventory and facilitate timely supply orders.
• Participate in and support safety initiatives, including OSHA-required trainings and health and safety programs.
• Clean and prepare examination rooms prior to patient appointments.
• File charts, MARs, lab reports, and other documents; pull and refile records for discharged inmates.
• Supported clinic operations through diverse responsibilities to improve overall efficiency. to enhance the efficiency of medical operations.

• Facilitated secure online and phone payment transactions, resolving billing inquiries to ensure customer satisfaction.
• Processed account closures and applied fee waivers, providing promotional information to improve customer retention.
• Maintained accurate account records, including credit card requests, replacements, and reporting lost or stolen cards.
• Escalated customer concerns to relevant departments, ensuring timely resolutions through clear communication.